APS Arizona Phone Number: Customer Service Guide

When you need to reach Arizona Public Service (APS), having the right phone number is crucial. Whether you're dealing with a new service setup, a billing inquiry, an emergency outage, or simply have a question about your account, knowing who to call can save you time and frustration. This guide provides the essential APS Arizona phone numbers and contact information you need to get the help you require quickly and efficiently.

Understanding APS Contact Options

Arizona Public Service offers various ways to get in touch, catering to different needs. From general customer service to emergency situations, each contact point is designed to provide the most relevant assistance. It's important to use the correct number to ensure your issue is directed to the appropriate department.

General Customer Service and Account Inquiries

For everyday questions about your APS account, including billing, payments, service changes, or general information, the primary customer service line is your best bet. This is the central hub for most non-emergency inquiries.

• Main Customer Service: 1-800-257-2773 (within Arizona) or 602-371-7171 (outside Arizona, but within the US).
• Hours of Operation: Typically Monday through Friday, from 7 AM to 7 PM. It's always a good idea to check the APS website for the most current operating hours, as these can sometimes change.

When you call, be prepared to provide your account number and other identifying information to help the representative quickly access your account details. This will streamline the process and allow them to assist you more effectively.

Reporting Power Outages and Emergencies

In the event of a power outage or any electrical emergency, prompt reporting is essential for a swift response. APS has dedicated lines for these critical situations to ensure that crews can be dispatched as quickly as possible. — Louisiana Superdome: Construction & History

• Outage Reporting: 1-877-787-8888.
• Emergency Line: This number is also used for reporting downed power lines or other immediate electrical hazards. Never approach downed power lines; treat them as live and extremely dangerous.

It's important to note that this line is strictly for reporting outages and emergencies. For non-emergency issues, please use the general customer service number.

New Service and Moving

Setting up new service or transferring your existing service when you move can be straightforward with the right contact information. APS provides specific channels for these types of requests.

• New Service: You can often start the process online through the APS website, which is typically the fastest method. If you prefer to speak with someone, use the main customer service number (1-800-257-2773).
• Moving Service: When relocating within the APS service territory, contact customer service well in advance of your move date to arrange for service transfer. This helps avoid any interruption in your power supply.

APS Contact for Business Customers

Businesses often have different needs and may require specialized support. APS offers dedicated services and contact points for their commercial and industrial clients.

• Business Customer Service: 1-877-277-2111.
• Business Hours: Similar to residential customers, business hours are typically Monday through Friday. Check the APS website for exact times.

This dedicated line ensures that business-related inquiries are handled by representatives familiar with the unique demands of commercial accounts.

Utilizing Online Resources

While phone calls are essential, APS also offers robust online resources that can provide instant answers or facilitate service requests without needing to speak with a representative.

The APS Website and Customer Portal

The official APS website (aps.com) is a comprehensive source of information and services. You can:

• Pay Your Bill: Set up one-time payments, schedule automatic payments, or view your billing history.
• Manage Your Account: Update your contact information, view your usage history, and set up alerts.
• Report an Outage: Many customers find reporting an outage through the website or the APS mobile app to be very convenient.
• Start or Stop Service: Initiate service requests for new addresses or when moving.
• Find Information: Access FAQs, energy-saving tips, and information about APS programs.

APS Mobile App

For on-the-go access, the APS mobile app provides many of the same features as the website. You can monitor your usage, pay bills, and report outages directly from your smartphone or tablet. This is an incredibly convenient tool for staying connected with your APS account.

Tips for Calling APS Customer Service

To make your phone call to APS as efficient as possible, consider these tips:

1. Have Your Account Number Ready: This is the most critical piece of information. It's usually found on your monthly bill.
2. Know Your Service Address: Ensure you have the correct address for the service in question.
3. Be Clear About Your Issue: Briefly explain the reason for your call. Are you reporting an outage, asking about a bill, or requesting a new service?
4. Note Down Representative's Name and Time: If you have a complex issue, it can be helpful to jot down the name of the representative you speak with and the time of your call.
5. Check Operating Hours: Ensure you are calling within the designated customer service hours.

Frequently Asked Questions About APS Phone Numbers

What is the main APS phone number for general questions?

The main customer service number for general inquiries and account questions is 1-800-257-2773 within Arizona, or 602-371-7171 if calling from outside the state but within the US.

How do I report a power outage to APS?

To report a power outage or an electrical emergency, call APS at 1-877-787-8888. This number is specifically for outage reporting and critical electrical situations.

Can I set up new service over the phone?

Yes, you can initiate the process for setting up new service by calling the APS customer service line at 1-800-257-2773. However, starting the process online via the APS website is often faster and more convenient. — Sulphur Springs TX: Movie Showtimes & Theater Guide

What is the APS phone number for business customers?

Business customers can reach APS at 1-877-277-2111 for dedicated business customer service.

Are there specific APS phone numbers for billing disputes?

For billing disputes, it's best to start by calling the general customer service line at 1-800-257-2773. They can direct your specific billing concern to the appropriate department or specialist.

What are APS customer service hours?

APS customer service is typically available Monday through Friday, from 7 AM to 7 PM. It's advisable to verify these hours on the official APS website as they may be subject to change.

Is there an APS app I can use instead of calling?

Yes, APS offers a mobile app that allows you to manage your account, pay bills, report outages, and access other services from your smartphone. You can find it by searching for "APS" in your device's app store.

By utilizing the correct APS Arizona phone number and the available online resources, you can ensure that your interactions with Arizona Public Service are as smooth and efficient as possible. Whether it's a routine inquiry or an urgent outage, having this information at your fingertips empowers you to manage your energy service effectively. — Carson Wentz Injury: Updates & Impact