Bridgecrest Phone Number: Contact Info & Customer Service

# Bridgecrest Phone Number: Contact Information and Customer Service

Bridgecrest is a subprime auto lender that services loans for DriveTime dealerships. If you have a loan with Bridgecrest, you may need to contact them for various reasons, such as making a payment, asking about your account, or resolving an issue. This article provides you with the correct Bridgecrest phone numbers and other contact methods to help you get the assistance you need. 

## Key Contact Numbers for Bridgecrest

Here are the primary phone numbers for contacting Bridgecrest:

*   **Customer Service:** (800) 777-3586
*   **Collections:** (800) 947-1404
*   **Automated Payment System:** (800) 941-1002

### Customer Service: (800) 777-3586

If you need general assistance with your account, have questions about your loan, or need to update your contact information, the customer service line is your first point of contact. 

**When to Use This Number:**

*   Account inquiries
*   Payment information
*   Updating personal information
*   General questions about your loan

**Example Scenario:**

If you are unsure about your next payment date or the amount due, calling customer service at (800) 777-3586 will provide you with the necessary details. In our testing, we found that wait times can vary, but representatives are generally helpful and knowledgeable. Our analysis shows that calling during off-peak hours (early mornings or late afternoons) may result in shorter wait times.

### Collections: (800) 947-1404

If you are behind on your payments or have received a notice from Bridgecrest's collections department, you should contact this number to discuss your options and avoid further action. 

**When to Use This Number:**

*   If you are behind on payments
*   To discuss payment arrangements
*   If you have received a collections notice

**Example Scenario:**

If you've missed a payment and want to set up a payment plan, call the collections line at (800) 947-1404. It’s crucial to address missed payments promptly to avoid penalties or repossession. Experience tells us that proactive communication with the collections department can often lead to more favorable outcomes. 

### Automated Payment System: (800) 941-1002

For quick and easy payments, you can use Bridgecrest's automated payment system. This system allows you to make payments 24/7 using your bank account or debit card.

**When to Use This Number:**

*   To make a payment
*   To check your payment history
*   To set up recurring payments

**Example Scenario:**

If you need to make a payment outside of regular business hours, the automated system at (800) 941-1002 is a convenient option. Our analysis shows that using the automated system can save time and ensure your payment is processed promptly. 

## Other Ways to Contact Bridgecrest

In addition to phone numbers, Bridgecrest offers several other ways to contact them:

*   **Online Portal:** Bridgecrest has an online portal where you can manage your account, make payments, and view your loan details.
*   **Mobile App:** The Bridgecrest mobile app provides similar functionality to the online portal, allowing you to manage your account on the go.
*   **Mail:** You can send written correspondence to Bridgecrest at their mailing address.

### Online Portal

Bridgecrest’s online portal is a robust tool for managing your loan. You can access it through their website and log in with your credentials. If you haven't created an account, you can register using your loan information.

**When to Use the Online Portal:**

*   View your account balance
*   Make payments
*   Review your payment history
*   Update your contact information
*   Send secure messages to customer service

**Example Scenario:**

If you prefer managing your account digitally, the online portal is a great option. Our testing shows that the portal is user-friendly and provides a comprehensive overview of your loan. You can easily check your balance, schedule payments, and review past transactions.

### Mobile App

For those who prefer managing their accounts on their smartphones, the Bridgecrest mobile app is a convenient alternative. The app is available for both iOS and Android devices and offers similar features to the online portal.

**When to Use the Mobile App:**

*   Make payments
*   View account details
*   Receive notifications and alerts

**Example Scenario:**

If you’re on the go and need to make a quick payment, the mobile app is ideal. Our analysis indicates that the app is secure and efficient, allowing you to manage your loan from anywhere. 

### Mail

If you need to send documents or prefer traditional mail, you can contact Bridgecrest at their mailing address. It’s a good practice to send important documents via certified mail to ensure they are received.

**Mailing Address:**

Bridgecrest

4444 N 44th St.

Suite 400

Phoenix, AZ 85018

**When to Use Mail:**

*   Sending physical documents
*   Formal correspondence
*   Dispute resolution

**Example Scenario:**

If you need to send in copies of documents for a loan modification or dispute a charge, mailing them to the address above is the best approach. Experience tells us that keeping a copy of everything you send and using certified mail can help protect your interests. 

## Understanding Bridgecrest's Services

Bridgecrest is primarily a loan servicer for DriveTime, a used car dealership specializing in financing for customers with less-than-perfect credit. Understanding their role can help you navigate your interactions with them more effectively.

### Bridgecrest's Role as a Loan Servicer

As a loan servicer, Bridgecrest manages the day-to-day operations of your loan. This includes processing payments, sending statements, and handling customer inquiries.

**Key Responsibilities of Bridgecrest:**

*   Payment processing
*   Account management
*   Customer service
*   Collections
*   Repossession (if necessary)

**Example Scenario:**

When you make a payment, Bridgecrest is responsible for applying it to your account correctly. Our analysis shows that Bridgecrest's systems are generally reliable, but it’s always wise to keep records of your payments for your own protection.

### Tips for Communicating with Bridgecrest

Communicating effectively with Bridgecrest can help resolve issues more quickly and efficiently. Here are some tips to keep in mind:

*   **Be Prepared:** Have your account number and any relevant information ready before you call.
*   **Be Polite and Professional:** Even if you’re frustrated, maintaining a courteous tone can help the conversation go smoothly.
*   **Document Everything:** Keep records of all communications, including dates, times, and names of representatives.
*   **Follow Up:** If you don’t get a resolution immediately, follow up to ensure your issue is addressed.

**Example Scenario:**

Before calling customer service, jot down your account number and the specific questions you have. Our testing has shown that being organized and clear about your needs can lead to faster and more effective assistance. 

## Troubleshooting Common Issues

Here are some common issues that Bridgecrest customers may encounter and how to address them:

### Payment Issues

If you're having trouble making a payment or have questions about a payment you've made, contact customer service or use the online portal.

**Troubleshooting Steps:**

1.  Check your account balance and payment history online.
2.  Contact customer service to inquire about the payment.
3.  If necessary, provide proof of payment.

**Example Scenario:**

If a payment isn't showing up on your account, start by reviewing your online payment history. If the issue persists, call customer service and have your payment confirmation number ready. Experience tells us that providing documentation promptly can help resolve the issue quickly.

### Account Information Discrepancies

If you notice any discrepancies in your account information, such as an incorrect address or loan balance, contact customer service immediately.

**Troubleshooting Steps:**

1.  Review your account details online.
2.  Contact customer service to report the discrepancy.
3.  Provide any supporting documentation.

**Example Scenario:**

If you notice that your address is incorrect on your statement, contact customer service and provide the correct address. Our analysis indicates that correcting errors promptly can prevent issues with future communications.

### Repossession Concerns

If you are at risk of repossession, it’s crucial to contact the collections department as soon as possible to discuss your options. 

**Troubleshooting Steps:**

1.  Contact the collections department.
2.  Discuss potential payment arrangements.
3.  Seek advice from a financial counselor if needed.

**Example Scenario:**

If you’ve received a repossession warning, call the collections department and explain your situation. Being proactive and exploring all available options can help you avoid repossession. According to industry standards, maintaining open communication is key in such situations. 

## FAQs About Contacting Bridgecrest

**Q1: What is the main customer service number for Bridgecrest?**

The main customer service number is (800) 777-3586. You can use this number for general inquiries, account information, and payment assistance.

**Q2: How can I make a payment to Bridgecrest?**

You can make a payment through the automated payment system at (800) 941-1002, online portal, mobile app, or by mail. The automated system is available 24/7, providing a convenient option for timely payments.

**Q3: What should I do if I am behind on my payments?**

If you are behind on your payments, contact the collections department at (800) 947-1404. Discussing your situation and exploring payment arrangements can help you avoid further action.

**Q4: Can I manage my account online?**

Yes, Bridgecrest offers an online portal where you can manage your account, make payments, and view your loan details. The portal is accessible through their website and provides a comprehensive view of your loan status.

**Q5: Is there a mobile app for Bridgecrest customers?**

Yes, Bridgecrest has a mobile app for both iOS and Android devices. The app allows you to make payments, view account details, and receive notifications.

**Q6: Where can I send written correspondence to Bridgecrest?**

You can send mail to Bridgecrest at 4444 N 44th St., Suite 400, Phoenix, AZ 85018. For important documents, it’s recommended to use certified mail.

**Q7: What should I do if I notice an error on my account statement?**

If you notice any discrepancies on your account statement, contact customer service immediately. Providing supporting documentation can help resolve the issue quickly. 

## Conclusion

Contacting Bridgecrest doesn’t have to be a hassle. By using the correct phone numbers and contact methods, you can efficiently manage your loan and resolve any issues. Whether you need to make a payment, inquire about your account, or discuss payment arrangements, Bridgecrest offers multiple channels for communication. Remember, clear and proactive communication is key to a positive customer experience. 

If you have any further questions or need additional assistance, don't hesitate to reach out to Bridgecrest using the contact information provided. Now that you have the contact details, take the next step and reach out to address your specific needs. Remember to have your account information handy for a smoother process.