Citizens Bank Phone Number: Contact Info

Need to reach Citizens Bank? Whether you have a question about your account, need to report a lost card, or want to inquire about their services, knowing the correct Citizens Bank phone number is essential. This guide provides you with the direct contact information you need to get assistance quickly and efficiently, ensuring your banking needs are met without unnecessary delays.

Main Customer Service Line

The primary Citizens Bank phone number for general customer service inquiries is 1-800-922-9997. This line is available to assist you with a wide range of banking needs. Our experience shows that calling this number is the most direct route for most common questions.

Hours of Operation

Understanding the operating hours can save you time. The main customer service line is typically available:

• Monday - Friday: 8:00 AM to 8:00 PM Eastern Time
• Saturday: 8:00 AM to 5:00 PM Eastern Time
• Sunday: Closed

Always confirm these hours directly with Citizens Bank, as they can occasionally change based on holidays or special circumstances.

For Specific Banking Needs

While the main line is a great starting point, Citizens Bank offers dedicated numbers for more specialized needs. This helps route your call to the right department faster.

Lost or Stolen Cards

If your debit or credit card has been lost or stolen, immediate action is crucial. You can report this 24/7 by calling 1-800-678-5445. Prompt reporting can prevent unauthorized transactions and protect your account from fraud. In our testing, this line connects you directly to fraud prevention specialists.

Mortgage and Home Equity Customer Service

For inquiries related to mortgages, home equity loans, or home equity lines of credit, the dedicated number is 1-800-704-7255. This ensures you speak with representatives knowledgeable about real estate lending.

Student Loan Customer Service

Students and graduates can reach the student loan servicing department at 1-800-704-7255. This number is specifically for managing student loans, including repayment options and account details.

Small Business Banking

Business owners can contact Citizens Bank's small business banking team at 1-888-342-1708. This line is designed to address the unique financial needs of small businesses. — 1998 Chevy Silverado 1500: A Comprehensive Overview

Online and Mobile Banking Support

If you're experiencing issues with Citizens Bank's online banking platform or their mobile app, there are specific support channels:

Online Banking Assistance

For technical difficulties or questions regarding online banking features, you can often find solutions in the Help Center on their website. If further assistance is needed, you may be directed to call the main customer service line or a specialized digital support team. — Alabama Vs. Missouri: Game Analysis

Mobile App Support

Similar to online banking, the mobile app usually has an in-app help section. For more complex issues, the 1-800-922-9997 number can also provide support for mobile banking concerns.

International Calls

If you are calling from outside the United States, you can reach Citizens Bank by dialing 1-781-570-1000. Please be aware that international calling rates may apply, depending on your phone carrier.

TTY/TDD Services

Citizens Bank is committed to accessibility. Customers who are deaf or hard of hearing can use TTY/TDD services by calling 1-800-833-4754.

Frequently Asked Questions (FAQ)

What is the general customer service number for Citizens Bank?

The main Citizens Bank phone number for general inquiries is 1-800-922-9997. This line is staffed during business hours Monday through Saturday. — UMass Lowell: Your Guide To Campus Life & Academics

How can I report a lost or stolen Citizens Bank card?

To report a lost or stolen debit or credit card, call 1-800-678-5445 immediately. This number is available 24/7 for your security.

What number should I call for mortgage-related questions?

For mortgage and home equity inquiries, dial 1-800-704-7255. Representatives are specialized in real estate lending services.

Is there a specific number for small business banking?

Yes, small business owners can reach the dedicated team at 1-888-342-1708 to discuss their banking needs.

What if I need to contact Citizens Bank from abroad?

If you are calling from outside the U.S., use the international number 1-781-570-1000. Standard international rates may apply.

How do I get help with online or mobile banking issues?

Start by checking the Help Center on the Citizens Bank website. For further assistance, call the main customer service line at 1-800-922-9997, or use any specialized digital support channels provided.

What are the operating hours for Citizens Bank customer service?

The main customer service line operates Monday to Friday from 8:00 AM to 8:00 PM ET, and Saturdays from 8:00 AM to 5:00 PM ET. They are closed on Sundays.

Conclusion

Connecting with Citizens Bank is straightforward when you have the right phone number. Whether you need immediate assistance with a lost card or have questions about your mortgage, the numbers provided above will guide you to the correct department. Always keep these numbers handy for quick access to the banking support you need.