City Of Jacksonville Phone Number: Contact Info & Services

Finding the right contact information for Jacksonville city services can be a hassle. This guide provides the main phone number, key department contacts, and alternative ways to get assistance.

City of Jacksonville Phone Number: Your Direct Line

The main phone number for the City of Jacksonville is (904) 630-CITY (2489). This number connects you to the city's 311 services, your central hub for information and assistance regarding city operations.

What Can You Do with 311?

The 311 system is designed to streamline citizen access to city services. You can use it to:

• Report issues: Potholes, illegal dumping, broken streetlights, etc.
• Ask questions: About city ordinances, permits, events, etc.
• Request services: Bulk waste pickup, tree trimming, etc.
• Get information: Hours of operation, department contacts, upcoming meetings, etc.

How 311 Works

When you call 311, a trained operator will answer your call. They will ask you for details about your request or issue. The operator will then:

1. Provide you with the information you need.
2. Connect you with the appropriate city department.
3. Create a service request on your behalf.

You will receive a tracking number for your service request, allowing you to check on its status online or by calling 311 again.

Key Jacksonville City Department Phone Numbers

While 311 is your main point of contact, sometimes you need to reach a specific department directly. Here are some key phone numbers:

• Animal Care and Protective Services: (904) 630-CITY (2489)
• Building Inspection Division: (904) 255-8300
• City Council: (904) 255-5000
• Customer Service (JEA - Utilities): (904) 665-6000
• Fire and Rescue Department (Non-Emergency): (904) 630-0500
• Parks, Recreation and Community Services: (904) 255-7900
• Planning and Development Department: (904) 255-8300
• Police Department (Non-Emergency): (904) 630-0500
• Public Works Department: (904) 630-CITY (2489)

Navigating Department Phone Systems

When calling a department directly, be prepared to navigate an automated phone system. Have your questions or concerns clearly in mind. If you are unsure which extension to choose, select the general inquiries option or stay on the line for an operator.

Other Ways to Contact the City of Jacksonville

Phone calls aren't the only way to connect with the City of Jacksonville. You can also use these methods:

Online Resources

The city's official website (https://www.coj.net/) is a treasure trove of information. You can:

• Find department contact information.
• Access online services: Pay bills, apply for permits, etc.
• Read news and announcements.
• Search the city's knowledge base.
• Submit service requests online.

Social Media

The City of Jacksonville maintains a presence on social media platforms like Facebook and Twitter. You can follow these accounts for updates, announcements, and engagement opportunities.

Email

Many city departments have dedicated email addresses for inquiries. You can find these addresses on the department's webpage or by contacting 311.

In-Person Visits

For some matters, an in-person visit is necessary. City Hall is located at 117 W Duval St, Jacksonville, FL 32202. Check the city's website for department hours and locations.

Tips for a Smooth Contact Experience

To ensure a productive interaction with city representatives, keep these tips in mind:

• Be prepared: Have your questions or concerns clearly defined.
• Be specific: Provide as much detail as possible about your issue or request.
• Be polite: Even if you are frustrated, maintain a respectful tone.
• Take notes: Record the date, time, and name of the person you spoke with, as well as any reference numbers provided.
• Follow up: If you don't receive a response within a reasonable timeframe, follow up with the department or 311.

FAQ: Contacting the City of Jacksonville

What is the best way to report a pothole?

The quickest way to report a pothole is to call 311 or submit a service request online through the city's website. Be sure to provide the exact location of the pothole.

How do I find out about upcoming City Council meetings?

You can find the City Council meeting schedule and agendas on the city's website under the "City Council" section. Meetings are also typically streamed live online. — Hollow Knight Silksong: Release Date Speculation & News

How do I contact JEA for utility service?

JEA, the city's utility provider, has a separate customer service line at (904) 665-6000. You can also manage your account and access services online at https://www.jea.com/.

What is the non-emergency number for the Jacksonville Sheriff's Office?

The non-emergency number for the Jacksonville Sheriff's Office is (904) 630-0500. Use this number for situations that do not require immediate police response.

How do I find information about city permits?

Information about city permits, including applications and requirements, can be found on the Planning and Development Department's page on the city's website.

Can I pay my city taxes online?

Yes, you can pay your city taxes online through the city's website. Look for the "Online Payments" section or contact the Tax Collector's office for assistance.

How do I file a complaint against a city department?

If you have a complaint against a city department, you can contact the department directly or submit your complaint in writing to the Mayor's Office.

Conclusion

Contacting the City of Jacksonville is straightforward once you know the right channels. Whether you need to report an issue, ask a question, or access a service, the city offers multiple ways to connect. Keep the main 311 number handy, explore the city's website, and don't hesitate to reach out to specific departments when needed. — LA Galaxy Vs. Seattle Sounders: A Storied MLS Rivalry

Do you have a question for a specific department? Browse the city's website or call 311 today. — Trump's Time In Office: Days, Dates, And Impact