Contact Southern California Edison: Phone Numbers & Support

Need to get in touch with Southern California Edison (SCE)? Whether you're looking to report an outage, inquire about your bill, or discuss new service, having the right contact information is crucial. This guide provides the most up-to-date phone numbers and support channels to help you connect with SCE efficiently.

Understanding SCE Customer Service Options

Southern California Edison offers a variety of ways to reach them, catering to different needs. Knowing which number or channel to use can save you time and ensure your issue is directed to the right department. We've analyzed their support structure to provide clarity.

Main Customer Service Line

The primary customer service number for Southern California Edison is 1-800-655-4555. This line is available to assist with a broad range of inquiries, including:

• Billing questions and payment arrangements
• Starting or stopping service
• General account inquiries
• Information about energy-saving programs

Our experience shows that this is the best starting point for most common customer needs. When you call, be prepared to provide your account number or service address to expedite the process.

Reporting Power Outages

For immediate assistance with power outages, SCE has a dedicated outage reporting line. It's essential to use this line to ensure a quick response from their crews.

• Outage Reporting Number: 1-800-611-1911

This number is available 24/7. You can also report an outage through the SCE website or their mobile app, which often provides real-time outage maps and updates. Promptly reporting an outage helps SCE identify and address the issue more effectively. — Premier League Table: Latest Standings & Updates

New Service and Construction Inquiries

If you are building a new home, business, or need to establish new electrical service, there's a specific contact for these requests. This ensures your project is handled by the appropriate planning and construction teams. — Centennial, CO Zip Code: Complete Guide

• New Service & Construction: 1-800-990-7788

This line is typically available Monday through Friday, during business hours. It's advisable to have details about your project, such as the address and scope of work, ready when you call.

Business and Commercial Accounts

For customers with business or commercial accounts, SCE offers specialized support. These teams are equipped to handle complex billing, service, and energy management needs for businesses.

• Business Customer Service: 1-800-990-7788 (This number often serves both new service and business inquiries)

It’s important to specify that you are calling about a business account when you reach this line. They can assist with everything from energy efficiency audits to managing large-scale energy usage.

Other Important SCE Contact Information

Beyond the main phone lines, SCE provides other avenues for support and information:

• TTY for the Hearing/Speech Impaired: 1-800-371-5111
• Online Chat: Available through the SCE website during business hours for quick questions.
• SCE Website: www.sce.com offers a wealth of information, including account management, outage maps, energy saving tips, and online forms.
• Mobile App: The SCE mobile app allows for convenient account access, bill payment, and outage reporting on the go.

Tips for a Productive Call

To make your interaction with Southern California Edison as smooth as possible, keep these tips in mind:

• Have Your Account Number Ready: This is typically found on your monthly bill and helps the representative quickly access your information.
• Be Specific About Your Issue: Clearly state why you are calling. If it's an outage, describe any relevant details like lights flickering or sounds heard.
• Note Down Details: Jot down the date, time, and name of the representative you speak with, along with a summary of the conversation and any reference numbers provided.
• Check Online Resources First: For common questions about billing, energy rates, or outage status, the SCE website and app are often the fastest resources.

Frequently Asked Questions (FAQ)

What is the main customer service number for Southern California Edison?

The main customer service number for Southern California Edison is 1-800-655-4555. This line handles a wide variety of inquiries.

How do I report a power outage to SCE?

You can report a power outage by calling 1-800-611-1911. This number is available 24/7. Alternatively, use the SCE website or mobile app.

Is there a specific number for business accounts?

Yes, business and commercial customers can call 1-800-990-7788. Be sure to specify that you are inquiring about a business account. — Blue Jays Game Today: Time, Tickets, And How To Watch

Can I manage my account online?

Absolutely. Southern California Edison offers robust online account management through their website (www.sce.com) and a dedicated mobile app.

What are SCE's customer service hours?

While the outage reporting line is 24/7, general customer service lines typically operate during standard business hours, Monday through Friday. It’s best to check the SCE website for the most current operating hours for specific departments.

What information do I need before calling SCE?

Before calling, have your SCE account number ready. It’s also helpful to have your service address and a clear description of the reason for your call.

How can I find out if there's an outage in my area?

You can check for outages in your area by calling 1-800-611-1911, visiting the SCE website (www.sce.com), or using the SCE mobile app. These platforms often feature real-time outage maps.

Conclusion

Connecting with Southern California Edison is straightforward when you know the right numbers and channels to use. From general inquiries to urgent outage reports, SCE provides dedicated lines to serve its customers efficiently. By utilizing the information in this guide and preparing for your call, you can ensure a prompt and effective resolution to your needs. For the most accurate and up-to-date information, always refer to the official Southern California Edison website.