DOM VA Power: Find Their Phone Number

Understanding How to Reach Dominion Virginia Power (Dominion Energy)

Dominion Virginia Power, now known as Dominion Energy, is a major energy provider. Getting in touch with them quickly is important. In our testing, we found that having the right phone number is crucial, and our analysis shows that navigating their customer service options efficiently saves time. This article provides the phone numbers you need, including how to find them and what to expect when you call.

1. Dominion Energy's Main Customer Service Number

Dominion Energy has a general customer service line for handling a wide array of inquiries.

• Phone Number: 1-866-366-4357 (1-866-DOM-HELP)

This number connects you to a customer service representative who can assist with:

• Billing questions.
• Service requests.
• Account management.

When you call, be prepared to provide your account number or the service address for quicker assistance. In our experience, wait times can vary, so calling during off-peak hours may reduce the time spent on hold. Dominion Energy's automated system provides options to direct your call, so listen carefully to the menu. — Remote Jobs In Cincinnati, OH: Your Guide

2. Reporting Power Outages

In case of a power outage, contacting Dominion Energy promptly is crucial for safety and faster restoration.

• Outage Reporting Number: 1-866-366-4357 (same as customer service, but select the outage reporting option)

When reporting an outage, be ready to provide the following information:

• Your address or account number.
• A description of what you observe (e.g., downed power lines, flickering lights).
• Any relevant details that can help the crew locate the problem.

Dominion Energy also offers online outage reporting and tracking through their website and mobile app, providing real-time updates on restoration efforts. According to Dominion Energy’s reports, using the app often results in faster reporting compared to calling during widespread outages.

3. New Service Connections

If you are moving into a new location and need to establish a new service with Dominion Energy, you'll need a specific contact method.

• New Service Connection Number: 1-866-366-4357 (same as customer service, choose the new service option)

When calling to establish a new service, have the following information ready:

• The service address.
• The date you need the service to begin.
• Your contact information (phone number and email address).
• Your Social Security number (for credit verification purposes).

Dominion Energy might also require a security deposit, depending on your credit history. Their website offers detailed information on deposit requirements and payment options.

4. Contacting Dominion Energy for Business Customers

Dominion Energy provides specialized services for business customers.

• Business Customer Service: 1-877-722-5280

Business customers can use this number for:

• Managing their accounts.
• Inquiring about commercial rates.
• Setting up new commercial services.

Business accounts often have different rate structures and service requirements compared to residential accounts. Dominion Energy’s business customer service representatives are trained to handle these specific needs. In our testing, we found that business customers receive priority support during regular business hours.

5. Dominion Energy's Hearing Impaired Services

Dominion Energy provides support for customers with hearing impairments.

• Hearing Impaired Line (TDD/TTY): 711 (Relay Virginia)

This service allows hearing-impaired customers to communicate with Dominion Energy representatives through a TDD/TTY device.

6. Other Ways to Contact Dominion Energy

Besides phone numbers, Dominion Energy offers several other contact methods. — Ultimate Guide To 18+ Clubs: Find The Best Nightlife!

• Online Chat: Available through the Dominion Energy website.
• Email: While there isn't a direct email address for general inquiries, you can submit questions through the contact form on their website.
• Mobile App: The Dominion Energy app (available on iOS and Android) allows you to manage your account, report outages, and track energy usage.
• Social Media: Dominion Energy is active on social media platforms like Twitter and Facebook, where they provide updates and respond to customer inquiries.

7. Dominion Energy's Emergency Contacts

For emergencies such as downed power lines or gas leaks, it's critical to contact Dominion Energy immediately.

• Emergency Number: 911 (then report to Dominion Energy)

Stay away from downed power lines and report them immediately. For gas leaks, evacuate the area and call from a safe distance. Never attempt to repair or move downed power lines yourself. According to safety guidelines, maintaining a distance of at least 30 feet from downed lines is recommended.

8. Tips for Calling Dominion Energy

To make your call to Dominion Energy more efficient, consider these tips:

• Have your account number ready: This speeds up the identification process.
• Clearly state the purpose of your call: This helps the representative direct your call appropriately.
• Take notes: Record the representative's name and any reference numbers provided.
• Be patient: During peak hours, wait times may be longer than usual.
• Use the automated system: Explore the automated menu options to see if you can resolve your issue without speaking to a representative.

9. Understanding Dominion Energy's Billing System

Navigating the billing system can often lead to needing to contact customer service.

• Online Bill Payment: Dominion Energy offers online bill payment through its website.
• Payment Arrangements: If you're having trouble paying your bill, contact Dominion Energy to discuss payment arrangement options.
• Paperless Billing: Switch to paperless billing to reduce paper clutter and receive your bills electronically.

According to Dominion Energy’s customer satisfaction surveys, customers who use online bill payment are generally more satisfied with the billing process.

10. Resolving Disputes with Dominion Energy

If you have a dispute with Dominion Energy that you can't resolve through regular customer service channels, you have options.

• Escalate to a Supervisor: Ask to speak to a supervisor if you're not satisfied with the initial resolution.
• File a Complaint: You can file a complaint with your state's public utility commission.
• Mediation: Consider seeking mediation services to resolve the dispute.

It is important to document all interactions and keep records of any relevant information when addressing a dispute. Many states have consumer protection agencies that can provide guidance on resolving disputes with utility companies.

FAQ Section

Q1: What is Dominion Energy's customer service phone number?

Dominion Energy's customer service phone number is 1-866-366-4357.

Q2: How do I report a power outage to Dominion Energy?

You can report a power outage by calling 1-866-366-4357 and selecting the outage reporting option. You can also report it online through their website or mobile app.

Q3: What information do I need when reporting a power outage?

When reporting a power outage, provide your address or account number, a description of what you observe (e.g., downed power lines, flickering lights), and any other relevant details.

Q4: How can I set up new service with Dominion Energy?

To set up new service, call 1-866-366-4357 and choose the new service option. Have the service address, the date you need service to begin, your contact information, and your Social Security number ready.

Q5: Does Dominion Energy have a number for business customers?

Yes, Dominion Energy's business customer service number is 1-877-722-5280. — Hurricane Melissa Tracker: Live Satellite Updates

Q6: How can hearing-impaired customers contact Dominion Energy?

Hearing-impaired customers can contact Dominion Energy through Relay Virginia by dialing 711.

Q7: What should I do in case of a gas leak?

In case of a gas leak, evacuate the area immediately and call 911 from a safe distance. Then report to Dominion Energy.

Conclusion

Contacting Dominion Energy (Dominion Virginia Power) effectively requires knowing the right phone numbers and procedures. Use the information in this article to quickly resolve issues, report outages, or set up new services. For immediate assistance, call the appropriate number. And remember to use Dominion Energy's website and app. Make sure you save the main customer service number [1-866-366-4357] for future reference.