Dominion Energy Customer Service Phone Number

Need to reach Dominion Energy? Whether you're looking to report an outage, start or stop service, or discuss your bill, knowing the right Dominion Energy phone number is crucial. This guide provides the direct contact information you need to get assistance quickly and efficiently.

Understanding Dominion Energy Contact Options

Dominion Energy offers several ways to get in touch, but for immediate assistance, especially with urgent matters like power outages, a direct phone call is often the best approach. We’ll focus on the primary customer service lines and what to expect when you call.

Why You Might Need to Call Dominion Energy

Customers typically reach out to Dominion Energy for a variety of reasons:

• Power Outages: Reporting an outage or checking the status of restoration efforts.
• Starting Service: Setting up electricity or gas for a new residence.
• Stopping Service: Disconnecting service when moving out.
• Billing Inquiries: Questions about your bill, payment arrangements, or energy usage.
• Account Management: Making changes to your account information.
• Service Issues: Reporting problems with your meter or other equipment.

Having the correct Dominion Energy phone number handy ensures you don't waste time navigating automated systems or searching for the right department.

The Main Dominion Energy Phone Number for Customer Service

For general inquiries and most customer service needs, the primary Dominion Energy phone number is your go-to contact. This line is staffed by representatives who can assist with a wide range of issues or direct you to the appropriate specialized department.

Dominion Energy Customer Service: 1-866-DOMINION (1-866-366-4646)

This number is generally available during standard business hours. It’s important to note that operating hours can vary, so it's always a good idea to check their official website or your bill for the most up-to-date information.

What to Expect When You Call

When you dial 1-866-366-4646, you'll likely first encounter an automated phone system (IVR). The system is designed to route your call efficiently. You may be prompted to:

• Enter your account number or the phone number associated with your account.
• Select options for billing, starting/stopping service, reporting an outage, or other common requests.

Have your account information readily available before you call to expedite the process. This includes your account number, service address, and any relevant details about your inquiry. — NL Wild Card Race: Standings, Playoff Picture & Analysis

Reporting Power Outages: A Direct Line

While the general customer service number can handle outage reports, Dominion Energy often provides a dedicated line or an expedited option within the IVR for reporting outages. This is critical for ensuring your issue is addressed promptly during an emergency.

Dominion Energy Outage Reporting: 1-866-366-4646

Yes, the main customer service number is also used for outage reporting. When you call, listen carefully to the prompts and select the option for reporting an outage or checking outage status. You can also report outages through the Dominion Energy website or their mobile app, which often provides real-time outage maps. — Best Plays By Tom Stoppard: A Comprehensive Guide

Tips for Reporting an Outage:

• Stay Safe: Never approach downed power lines. Report them immediately and stay clear.
• Be Prepared: Know your address and any details about the outage (e.g., when it started, if you saw anything specific).
• Check the App/Website: For real-time updates, the Dominion Energy online outage map is invaluable.

Specific Dominion Energy Contact Numbers (by State/Service)

Dominion Energy operates in several states, and sometimes specific contact numbers or departments exist for different services or regions. While 1-866-366-4646 is the primary number, here are some other potentially relevant contacts:

Dominion Energy Virginia

For customers in Virginia, the general customer service number remains the most effective. However, specific departments for energy efficiency programs or business services might have alternative contacts listed on the Dominion Energy Virginia website.

Dominion Energy North Carolina

Similarly, for North Carolina customers, the 1-866-DOMINION number is the primary point of contact. Refer to the Dominion Energy North Carolina portal for state-specific details.

Dominion Energy South Carolina

Customers in South Carolina should also use the main customer service line. The Dominion Energy South Carolina site will have the most accurate, localized information.

Natural Gas Services

If you are specifically inquiring about natural gas services provided by Dominion Energy, the general customer service number should still be your first point of contact. They can direct you to the appropriate gas service specialists.

Using Dominion Energy Online Resources

While phone support is essential, Dominion Energy also offers robust online tools that can often resolve your issue without needing to make a call. These resources are available 24/7.

• Online Account Login: Manage your account, view bills, make payments, and track energy usage.
• Outage Center: Real-time outage maps, estimated restoration times, and outage reporting.
• Contact Us Page: A comprehensive list of departments and contact forms for non-urgent inquiries.

These digital channels can be incredibly efficient for common tasks, saving you time.

Dominion Energy Phone Number: Frequently Asked Questions

What is the main Dominion Energy customer service number?

The main customer service phone number for Dominion Energy is 1-866-DOMINION (1-866-366-4646). This number can be used for most inquiries, including billing, starting/stopping service, and reporting outages.

How do I report a power outage to Dominion Energy?

You can report a power outage by calling 1-866-366-4646 and selecting the outage reporting option. You can also report outages through the Dominion Energy website or their mobile app.

What are Dominion Energy's customer service hours?

Dominion Energy's customer service hours are typically Monday through Friday, 7 a.m. to 7 p.m. local time. However, outage reporting is usually available 24/7. It's best to check their official website for the most current operating hours.

Can I start or stop service by phone?

Yes, you can initiate requests to start or stop service by calling the main Dominion Energy customer service number at 1-866-366-4646. Be prepared to provide your service address and account details.

Is there a separate number for business customers?

While the main number handles many business inquiries, Dominion Energy may have specialized departments for large commercial or industrial clients. Check the 'Business' or 'Commercial' section of the Dominion Energy website for specific contact information. — Walmart 401k Phone Number: Contact Info & Help

What information do I need when calling Dominion Energy?

When calling, have your Dominion Energy account number, the service address, and a clear description of your reason for calling ready. This will help the representative assist you more quickly.

Does Dominion Energy have a TTY number?

For customers with hearing or speech disabilities, Dominion Energy provides TTY services. You can reach them via the Telecommunications Relay Service (TRS) by dialing 711. Inform the TRS operator of the number you wish to call (e.g., 1-866-366-4646).

Conclusion: Connecting with Dominion Energy Efficiently

Reaching the right department at Dominion Energy is straightforward when you have the correct contact information. The primary Dominion Energy phone number, 1-866-DOMINION (1-866-366-4646), serves as your main gateway for most customer service needs, including urgent outage reports. Remember to utilize their online resources for 24/7 account management and information. Keep this guide handy for quick reference the next time you need to connect with Dominion Energy.