Dominion Energy: Phone Numbers & Customer Service

Finding the correct Dominion Energy phone number is crucial for quickly resolving issues, managing your account, or reporting emergencies. Whether you're experiencing a power outage, have a billing question, or need to start new service, knowing how to connect with Dominion Energy's customer service efficiently can save you time and frustration. This comprehensive guide provides all the essential contact details and channels, ensuring you get the support you need when you need it most.

Finding the Right Dominion Energy Phone Number

Dominion Energy serves millions of customers across several states, and getting through to the right department quickly often depends on your specific need. In our analysis, we've found that using the dedicated lines for particular issues significantly reduces wait times. Instead of a single universal number, Dominion Energy provides specialized lines for different services.

General Customer Service Inquiries

For most non-emergency questions regarding your account, service, or general information, the primary customer service line is your go-to. This number connects you with representatives who can assist with a broad range of topics, from service transfers to understanding your energy usage.

• Primary Customer Service: 1-866-DOM-HELP (1-866-366-4357)
  • Hours: Typically Monday through Friday, 7 AM to 7 PM (EST), but always check the official website for the most current operating hours.

Payment & Billing Support

Dealing with billing concerns can sometimes be complex. Dominion Energy offers specific options for payment inquiries, setting up payment arrangements, or understanding charges on your statement. Our analysis shows that having your account number ready will expedite this process.

• Billing & Payment Inquiries: Use the primary customer service number (1-866-366-4357) and follow the prompts for billing assistance.
• Automated Payment Line: Available 24/7 for quick payments.

New Service & Moving

Starting, stopping, or transferring service requires specific information and coordination. Whether you're moving to a new home or setting up service for the first time, using the correct channel ensures a smooth transition.

• Start, Stop, or Transfer Service: This can often be managed most efficiently through the online portal (see below), but you can also call the primary customer service line.

Beyond the Phone: Other Ways to Contact Dominion Energy

While the Dominion Energy phone number is essential, the company provides multiple digital self-service channels that can be faster and more convenient for many tasks. From online account management to social media, these options offer flexibility.

Online Account Management

The Dominion Energy online portal is a powerful tool for managing almost every aspect of your account without needing to speak to a representative. Our testing has shown that creating an online account significantly streamlines tasks like bill payments and service requests.

• Access Your Account: Visit the official Dominion Energy website (DominionEnergy.com) and log in to your account. Here you can:
  • View and pay bills.
  • Set up autopay.
  • Monitor energy usage.
  • Start, stop, or transfer service.
  • Update contact information.

Mobile App and Social Media

For on-the-go management, the Dominion Energy mobile app provides many of the same functionalities as the online portal. Additionally, social media channels can be useful for general inquiries or staying updated on outages.

• Dominion Energy Mobile App: Downloadable for iOS and Android devices, offering convenient access to your account.
• Social Media: Look for official Dominion Energy accounts on platforms like Twitter and Facebook for updates and general support queries. Note that emergency issues should always be reported via phone or the dedicated outage tools.

Mail and Physical Locations

While less common for urgent issues, mail and physical locations are available for specific needs.

• Mailing Address for Payments: Refer to your bill for the correct payment mailing address.
• Corporate Address: For general correspondence, consult their official website for the corporate headquarters address. We recommend checking DominionEnergy.com for the most up-to-date information on all contact methods.

Dominion Energy Outage Reporting and Emergencies

Power outages and gas leaks are critical situations that require immediate attention. Dominion Energy has dedicated channels to ensure these emergencies are handled swiftly and safely. Always prioritize safety when dealing with outages or potential gas leaks.

Reporting a Power Outage

If your power goes out, avoid calling the general customer service number. Dominion Energy has specific tools designed for rapid outage reporting and status updates.

• Outage Reporting Line: 1-866-DOM-HELP (1-866-366-4357) – Select the option for reporting an outage.
• Online Outage Center: Visit Dominion Energy's dedicated outage center on their website. You can report an outage, check the status of an existing outage, and view outage maps.
• Texting: Enroll in text alerts to report outages and receive updates via SMS.
• Safety Tip: Stay away from downed power lines and report them immediately.

Safety Concerns and Gas Leaks

If you smell natural gas, suspect a gas leak, or have any other immediate safety concern related to your energy service, evacuate the area and call immediately.

• Gas Leak Emergency: 1-800-815-0076 (available 24/7)
• Carbon Monoxide Alarms: Ensure you have working carbon monoxide detectors if you have natural gas appliances. If the alarm sounds, evacuate and call 911, then your gas provider.

Managing Your Account & Billing with Dominion Energy

Understanding your Dominion Energy bill pay options and account management features can help you stay on top of your energy consumption and costs. Dominion Energy offers various programs and tools designed to assist customers.

Billing Options and Assistance Programs

Dominion Energy provides flexible payment options and assistance programs to help customers manage their energy expenses, especially during challenging times.

• Budget Billing: This program averages your annual energy costs into consistent monthly payments, helping to avoid seasonal spikes. Based on our experience, this is highly effective for predictable budgeting.
• Payment Extensions: If you need more time to pay your bill, contact customer service to inquire about extensions or payment arrangements.
• EnergyShare: A program that provides energy bill assistance to eligible customers in need, often funded by customer donations and company matching. More details are available on their website.

Understanding Your Bill

Your Dominion Energy bill contains important information beyond just the amount due. Familiarizing yourself with its components can help you understand your usage and charges.

• Usage Details: Shows your electricity or gas consumption for the billing period.
• Rate Information: Explains the pricing structure applied to your usage.
• Taxes and Fees: Details any applicable state or local taxes and regulatory fees. We encourage customers to review the detailed bill explanations on DominionEnergy.com.

Understanding Dominion Energy's Customer Service Standards

Dominion Energy aims to provide reliable service and support. Understanding their service areas and commitment to customer satisfaction can help set expectations.

Dominion Energy Service Areas

Dominion Energy operates across several states, providing electricity, natural gas, or both. Their primary service territories include:

• Virginia: Electric and Natural Gas
• North Carolina: Electric and Natural Gas
• South Carolina: Electric and Natural Gas
• Ohio: Natural Gas
• West Virginia: Natural Gas
• Maryland: Natural Gas

It's important to confirm Dominion Energy serves your specific location and provides the type of service you require. Information can be verified on the State Corporation Commission (SCC) website for Virginia or the respective utility commission for other states, alongside DominionEnergy.com/our-company/where-we-operate.

Commitment to Service

Dominion Energy often highlights its commitment to customer satisfaction and service reliability. This includes investing in infrastructure, emergency preparedness, and diverse communication channels to address customer needs efficiently. As detailed by their investor relations reports and public statements, continuous improvement in customer interaction is a stated goal. — Salt Lake City TV Guide: Your Ultimate Schedule

FAQ Section

How do I report a power outage to Dominion Energy?

You can report a power outage to Dominion Energy by calling their dedicated outage line at 1-866-DOM-HELP (1-866-366-4357), using their online Outage Center on DominionEnergy.com, or through their mobile app. You can also enroll in text alerts to report and receive updates via SMS.

What is Dominion Energy's general customer service number?

The general customer service number for Dominion Energy is 1-866-DOM-HELP (1-866-366-4357). This line handles most non-emergency inquiries regarding billing, account management, and service requests during regular business hours. — Rangers Vs. Lightning: Who Will Win?

Can I pay my Dominion Energy bill online?

Yes, you can easily pay your Dominion Energy bill online by visiting their official website, DominionEnergy.com, and logging into your account. The online portal also allows you to set up autopay, view your bill history, and manage other account settings.

How do I start or stop service with Dominion Energy?

To start, stop, or transfer your Dominion Energy service, you can use their online account portal at DominionEnergy.com. Alternatively, you can call their primary customer service number at 1-866-DOM-HELP (1-866-366-4357) and follow the prompts for moving or new service requests.

Where can I find my Dominion Energy account number?

Your Dominion Energy account number can be found on any of your previous Dominion Energy bills, typically at the top of the statement. If you have an online account, you can also log in to find your account number displayed on your account dashboard. — Charlie Kirk Dead? Separating Fact From Fiction

What should I do if I smell natural gas?

If you smell natural gas, immediately evacuate the area, and from a safe distance, call Dominion Energy's emergency gas leak line at 1-800-815-0076. Do not use phones, light switches, or anything that could create a spark while inside the building.

Conclusion

Navigating Dominion Energy contact information doesn't have to be a challenge. By utilizing the dedicated phone numbers and digital channels outlined above, you can efficiently address your energy needs, whether it's a routine billing inquiry or an urgent outage report. We recommend bookmarking the relevant contact numbers and familiarizing yourself with the online portal at DominionEnergy.com for swift access to support. For the most up-to-date information on services and contact methods, always refer to the official Dominion Energy website or your local utility commission. Don't hesitate to reach out to their customer service team with any questions—they are there to help ensure your energy service runs smoothly. Visit DominionEnergy.com today to manage your account or get direct support.