Dominion Energy VA Phone Number: Contact Customer Service

Need to get in touch with Dominion Energy Virginia? Whether you have a question about your bill, need to report an outage, or are looking to set up new service, knowing the right phone number is crucial. This guide provides you with the key contact numbers for Dominion Energy Virginia, ensuring you can quickly connect with the support you need.

Key Dominion Energy Virginia Phone Numbers

Here are the main phone numbers you might need:

• Customer Service: 1-866-366-4357
• Outage Reporting: 1-866-366-4357
• Hearing Impaired (TDD): 1-800-255-2250
• Gas Leaks and Emergencies: 1-877-427-5662

Customer Service: 1-866-366-4357

For general inquiries about your account, billing, payment options, and other customer service-related issues, the customer service number is your primary point of contact. This line is staffed by representatives who can assist with a wide range of questions and concerns.

Outage Reporting: 1-866-366-4357

Experiencing a power outage? Use the same number as customer service, 1-866-366-4357, to report the outage. Dominion Energy Virginia's automated system and representatives will guide you through the reporting process and provide updates on restoration efforts.

Hearing Impaired (TDD): 1-800-255-2250

Dominion Energy Virginia provides a dedicated TDD line for customers who are hearing impaired. This ensures that everyone has access to the support and services they need.

Gas Leaks and Emergencies: 1-877-427-5662

If you suspect a gas leak or are facing a gas-related emergency, call the dedicated emergency line immediately. This line is available 24/7 to handle urgent situations and ensure safety.

Other Ways to Contact Dominion Energy Virginia

While phone support is often the quickest way to get assistance, Dominion Energy Virginia offers several other contact methods:

• Online Chat: Available on the Dominion Energy Virginia website.
• Email: Through the contact form on the website.
• Mail: Dominion Energy Virginia P.O. Box 26543 Richmond, VA 23261-6543
• Social Media: Dominion Energy Virginia is active on social media platforms like Twitter and Facebook.

Online Chat

For quick questions and assistance, the online chat feature on Dominion Energy Virginia's website is a convenient option. Chat representatives can help with many of the same issues handled over the phone.

Email

For less urgent inquiries, you can use the contact form on Dominion Energy Virginia's website to send an email. This method is suitable for questions that don't require immediate attention. — Fixing The Internal Server Error (500)

Mail

If you need to send documents or have a matter that requires a physical letter, you can mail your correspondence to the provided address. Be sure to include your account number and any relevant details.

Social Media

Dominion Energy Virginia uses social media to share updates and address customer inquiries. You can reach out through their Twitter or Facebook pages for assistance.

Tips for Calling Dominion Energy Virginia

To ensure a smooth and efficient call, keep these tips in mind: — Winter Storm Warning: Stay Safe And Prepared

1. Have Your Account Number Ready: This will help the representative quickly access your information.
2. Clearly State Your Reason for Calling: Be concise and specific about your issue or question.
3. Take Notes: Jot down important details discussed during the call, such as reference numbers or next steps.
4. Be Patient and Courteous: Customer service representatives are there to help you, and a polite demeanor can make the interaction more pleasant.

Frequently Asked Questions (FAQs)

What is the best time to call Dominion Energy Virginia?

The best time to call is typically during off-peak hours, such as mid-morning or mid-afternoon on weekdays. Call volumes tend to be higher during evenings and weekends.

How can I report a power outage online?

You can report a power outage through Dominion Energy Virginia's website or mobile app. The online outage map also provides real-time information on outages in your area.

What payment options does Dominion Energy Virginia offer?

Dominion Energy Virginia offers several payment options, including online payments, phone payments, mail payments, and in-person payments at authorized payment centers.

How can I set up a payment plan with Dominion Energy Virginia?

If you're having trouble paying your bill, contact customer service to discuss payment plan options. Dominion Energy Virginia offers various programs to assist customers in need. — Black Friday Deals: Your Ultimate Guide

How do I start or stop service with Dominion Energy Virginia?

To start or stop service, call the customer service number or use the online service request form on the website. You'll need to provide your account information and the date you want the service to start or stop.

What should I do if I smell gas in my home?

If you smell gas, leave your home immediately and call the gas leak emergency line from a safe location. Do not use any electrical devices or open flames, as these could ignite the gas.

Conclusion

Having the right contact information for Dominion Energy Virginia ensures that you can quickly get the help you need. Whether you prefer to call, chat online, or use social media, Dominion Energy Virginia provides multiple channels to assist its customers. Keep this guide handy for quick reference whenever you need to reach out.

By keeping this information readily available, you can ensure a smooth experience when contacting Dominion Energy Virginia for any of your service needs.