Eversource Customer Service: Phone Number & Support

Looking for the Eversource customer service phone number? You're in the right place. Navigating utility services can be tricky, but getting in touch with Eversource shouldn't be. This guide provides the most up-to-date contact information and helpful tips to make your experience as smooth as possible. We'll cover everything from billing inquiries to reporting outages, ensuring you have the resources you need.

Eversource provides electricity and natural gas to millions of customers across several states. Whether you're a new customer or have been with them for years, knowing how to reach their customer service is essential. This article is designed to be your go-to resource for all things related to Eversource customer support. In our experience, having this information readily available can save you valuable time and reduce frustration.

Table of Contents

• Eversource Customer Service Phone Number
• Other Ways to Contact Eversource Customer Service
• Common Reasons to Contact Eversource
• Tips for a Smooth Customer Service Experience
• Frequently Asked Questions About Eversource Customer Service

Eversource Customer Service Phone Number

The primary Eversource customer service phone number for general inquiries is 1-800-592-2000. This number is available to assist with a wide range of issues, from setting up new service to addressing billing questions. The phone lines are generally open from 7:00 AM to 7:00 PM, Monday through Friday. However, it's always a good idea to check the Eversource website for the most current hours, especially during holidays or extreme weather events. — Aspinall Vs Gane: UFC Fight Analysis & Prediction

For outage reporting, the dedicated Eversource customer service phone number is 1-800-592-2000. It is the same as the general inquiries number, but the automated system will guide you directly to the outage reporting options. Having this number handy is crucial during storms or other events that can cause power outages. During these times, it is essential to have this number readily available to quickly report and track outages.

Additional Contact Numbers

Eversource also provides specific contact numbers for different services. Here are some of the key numbers:

• Emergency (Gas Leaks): 1-800-592-2000 (Follow prompts for emergencies).
• TTY/TDD for Hearing Impaired: 711. (This number is for customers with hearing or speech disabilities.)

Other Ways to Contact Eversource Customer Service

Besides the Eversource customer service phone number, the company offers several other ways to get in touch. Utilizing these alternative methods can sometimes be faster or more convenient, depending on your needs. In our testing, using the online portal proved useful for routine tasks.

• Online Account: The Eversource website has a comprehensive online portal where you can manage your account, pay bills, and report outages. This portal is available 24/7.
• Mobile App: Eversource has a mobile app (available for iOS and Android) that allows you to manage your account, report outages, and receive alerts. This app offers convenience and quick access to essential services.
• Email: You can also contact Eversource via email through their website. Typically, the response time may be longer than calling.
• Social Media: Eversource is active on social media platforms like Facebook and Twitter. While not the primary method for customer service, you can often get quick updates or find answers to common questions.

Common Reasons to Contact Eversource

Customers contact Eversource for a variety of reasons. Knowing the most common reasons can help you prepare the necessary information and potentially expedite the process. Understanding these can help you better prepare for your interaction.

• Billing Inquiries: Questions about your bill, payment plans, or understanding charges are among the most frequent reasons.
• Reporting Outages: Quickly reporting power outages is critical, especially during severe weather.
• Setting Up or Disconnecting Service: If you're moving or changing your service, you'll need to contact Eversource.
• Energy Efficiency Programs: Inquiries about available rebates, energy audits, and other energy-saving programs are common.
• Payment Arrangements: Setting up payment plans or making special payment arrangements to avoid disconnection.
• General Account Information: Updating account details, checking usage history, or other account-related questions.

Tips for a Smooth Customer Service Experience

To ensure a positive and efficient experience when contacting Eversource, consider these tips:

• Have Your Account Number Ready: This is essential for quickly accessing your account information.
• Know Your Location: Provide your service address and any relevant details (e.g., pole number, specific equipment). This is especially helpful during outage reporting.
• Be Prepared to Explain Your Issue Clearly: Clearly state the problem or question so that the representative can assist you efficiently.
• Keep Records: Note the date, time, and the representative's name and any reference numbers. This is very important if you need to follow up.
• Be Patient: Wait times can be long, especially during peak hours or outages. Try to call during off-peak hours (mid-morning or mid-afternoon) to potentially reduce wait times. In our experience, patience and politeness go a long way.

Frequently Asked Questions About Eversource Customer Service

Here are some frequently asked questions (FAQs) about Eversource customer service to provide additional clarity and assistance.

1. What is the Eversource customer service phone number for reporting an outage?

The Eversource customer service phone number for reporting an outage is 1-800-592-2000. It is the same number as the general customer service line, but you'll be guided to the outage reporting options when you call.

2. How do I report a power outage online?

You can report a power outage online through the Eversource website or the Eversource mobile app. Both platforms allow you to quickly and easily report outages and track restoration progress. The website provides a convenient way to submit details and monitor the situation.

3. How can I pay my Eversource bill?

You can pay your bill online through the Eversource website, using the mobile app, by mail, or by phone. They also accept payments at authorized payment locations. Multiple payment options provide flexibility to meet your needs.

4. What are the customer service hours for Eversource?

Customer service phone lines are generally open from 7:00 AM to 7:00 PM, Monday through Friday. It's best to check the Eversource website for the most up-to-date hours, especially during holidays or severe weather events. — Liberty Mills Farm: A Comprehensive Guide

5. How do I find my Eversource account number?

Your account number is located on your Eversource bill. It is usually at the top of the bill, or in the account summary section. The account number is essential for accessing your account information and making payments. — NL Wild Card Race: Standings, Playoff Picture & Analysis

6. What should I do if I smell gas?

If you smell gas, immediately evacuate the area and call 1-800-592-2000 (the emergency number) or 911. Do not use any electrical appliances or create any sparks. Safety is always the top priority.

7. Can I set up a payment plan with Eversource?

Yes, Eversource offers payment plans to assist customers who may be experiencing financial hardship. Contact customer service to inquire about available options and set up a payment plan. These plans provide a way to manage bills and avoid service interruption.

Conclusion

Contacting Eversource customer service should be straightforward and efficient. By knowing the correct phone numbers, understanding the different contact methods, and preparing your information, you can resolve your issues quickly. Remember that the general Eversource customer service phone number is 1-800-592-2000. For emergency situations or specific inquiries, refer to the additional numbers and resources provided in this guide.

Use the tips and FAQs to ensure a smooth interaction, and don't hesitate to use the online resources for easy account management. With these tools at your disposal, you can confidently navigate your energy needs with Eversource.