Fidelis Care Phone Number: Contact Info & Support

Are you a Fidelis Care member or looking to learn more about their health insurance plans? Finding the right contact information is crucial for getting the assistance you need. This guide provides the Fidelis Care phone number, along with other essential contact methods and resources. We understand the importance of connecting with your healthcare provider efficiently, and we're here to simplify the process.

Fidelis Care Phone Number: Quick Access

The primary Fidelis Care phone number for member services is: — New Albany, OH: Accurate Weather Forecast & Updates

1-888-FIDELIS (1-888-343-3547)

This number connects you to a representative who can assist with a wide range of inquiries, including:

• Eligibility and enrollment
• Plan benefits and coverage
• Claims and billing
• Provider information
• General questions about Fidelis Care

When to Call the Fidelis Care Phone Number

You can call the Fidelis Care phone number for any questions or concerns related to your health plan. Some common reasons to call include:

• Understanding your plan benefits and coverage details
• Finding a doctor or specialist in your network
• Getting help with a claim or billing issue
• Updating your contact information
• Requesting a new member ID card

Other Ways to Contact Fidelis Care

While the phone number is a direct way to get in touch, Fidelis Care offers several other convenient contact methods:

• Website: The Fidelis Care website (www.fideliscare.org) provides a wealth of information, including plan details, provider directories, and frequently asked questions. You can also access your member portal to manage your account and benefits online.

• Member Portal: The Fidelis Care member portal allows you to:

  • View your plan information
  • Check your claims status
  • Request a new member ID card
  • Update your contact information
  • Send secure messages to Fidelis Care

• Mail: You can send written correspondence to Fidelis Care at the following address:

  Fidelis Care 25-05 44th Road Long Island City, NY 11101

• Social Media: Fidelis Care maintains a presence on social media platforms like Facebook and Twitter. You can often find helpful information and updates on their social media pages. However, for sensitive or personal inquiries, it's best to use the phone number or secure messaging through the member portal.

Additional Contact Information for Specific Needs

Fidelis Care also offers specific phone numbers for certain programs and services. Here are a few examples:

• Medicaid: 1-888-FIDELIS (1-888-343-3547)
• Child Health Plus: 1-888-FIDELIS (1-888-343-3547)
• Managed Care: 1-888-FIDELIS (1-888-343-3547)

Note: It's always a good idea to visit the Fidelis Care website or refer to your member handbook for the most up-to-date contact information, as phone numbers and addresses can change.

Tips for a Smooth Call with Fidelis Care

To ensure a productive phone call with Fidelis Care, consider these tips:

• Have your member ID card handy: This will allow the representative to quickly access your account information.
• Write down your questions beforehand: This will help you stay organized and ensure you cover all your concerns.
• Take notes during the call: This will help you remember the information you discussed and any action items.
• Be prepared to provide necessary information: The representative may ask for your name, date of birth, address, and other details to verify your identity.
• Be patient and respectful: The representatives are there to help you, and maintaining a courteous tone will contribute to a positive interaction.

Understanding Fidelis Care Plans

Fidelis Care offers a variety of health insurance plans to meet the diverse needs of New Yorkers. These plans include:

• Medicaid Managed Care: A comprehensive health plan for eligible individuals and families.
• Child Health Plus: A free or low-cost health insurance program for children up to age 19.
• Metal-Level Plans (Qualified Health Plans): Plans offered through the New York State of Health Marketplace, with different levels of coverage (Bronze, Silver, Gold, Platinum).
• Medicare Advantage Plans: Plans for individuals enrolled in Medicare Parts A and B.
• Dual Eligible Special Needs Plans (D-SNPs): Plans for individuals who are eligible for both Medicare and Medicaid.

To determine which plan is the best fit for your needs, it's important to carefully review the plan benefits, coverage details, and costs. You can find this information on the Fidelis Care website or by contacting a representative. — Steelers Game Tonight: Time, TV Channel, And How To Watch

Navigating the Fidelis Care Website

The Fidelis Care website (www.fideliscare.org) is a valuable resource for members and prospective members alike. The website offers a variety of tools and information, including:

• Plan Information: Detailed descriptions of each Fidelis Care plan, including benefits, coverage, and costs.
• Provider Directory: A searchable database of doctors, hospitals, and other healthcare providers in the Fidelis Care network.
• Formulary: A list of prescription drugs covered by Fidelis Care plans.
• Member Resources: Access to the member portal, FAQs, and other helpful resources.
• News and Events: Updates on Fidelis Care programs, services, and events.

Using the Provider Directory

The Fidelis Care provider directory is a crucial tool for finding doctors and specialists in your network. You can search the directory by: — 525 B Street, San Diego: A Complete Guide

• Provider Name
• Specialty
• Location
• Language

When choosing a provider, it's important to consider factors such as:

• Whether the provider is in your plan's network
• The provider's qualifications and experience
• The provider's location and office hours
• Patient reviews and ratings

FAQ About Contacting Fidelis Care

1. What are the Fidelis Care hours of operation for phone support?

• Fidelis Care member service representatives are available Monday through Friday, 8:30 AM to 6:00 PM. However, hours may vary for specific departments or programs. It's best to check the Fidelis Care website or your member handbook for the most up-to-date information.

2. Can I speak to a representative in my language?

• Yes, Fidelis Care provides language assistance services to members who need help communicating in English. They offer interpreters and translated materials in multiple languages. When you call the Fidelis Care phone number, let the representative know your preferred language, and they will arrange for an interpreter to assist you.

3. What should I do if I have an emergency?

• If you have a medical emergency, call 911 or go to the nearest emergency room immediately. Do not delay seeking emergency care because you are unsure of your coverage. Once you are stable, you can contact Fidelis Care to inform them of the situation.

4. How can I file a complaint or grievance with Fidelis Care?

• If you have a complaint or grievance regarding your Fidelis Care plan or services, you can file it by phone, mail, or through the member portal. The Fidelis Care website provides detailed instructions on the grievance process and the information you need to submit.

5. Where can I find my member ID number?

• Your member ID number is located on your Fidelis Care member ID card. You can also find it in the member portal or by contacting Fidelis Care member services.

6. How do I change my primary care provider (PCP)?

• You can change your PCP by calling Fidelis Care member services or through the member portal. You may need to select a new PCP from the Fidelis Care provider directory.

Conclusion: Connecting with Fidelis Care Made Easy

Reaching Fidelis Care for assistance is straightforward with the various contact methods available. Whether you prefer calling the phone number, using the member portal, or visiting the website, you have options to get the support you need. Remember to have your member ID handy and be prepared with your questions to make the process even smoother. Fidelis Care is committed to providing excellent member service and ensuring you have access to the information and resources you need to manage your healthcare effectively.

Call Fidelis Care today at 1-888-FIDELIS (1-888-343-3547) or visit their website to learn more about their plans and services.