Fidelis Care Phone Number: Find It Fast

Are you a Fidelis Care member or someone looking for information about their plans? Knowing the right Fidelis Care phone number to call can save you time and ensure you get the assistance you need. This comprehensive guide provides you with all the essential contact details, including the main customer service number, specialized helplines, and other valuable resources. We'll also cover when to call, what to expect when you call, and how to navigate the automated system.

Fidelis Care is a health insurance company that provides quality, affordable health coverage to individuals and families across New York State. From Medicaid and Child Health Plus to Medicare and plans for the Essential Plan, Fidelis Care offers a variety of options to meet diverse healthcare needs. Our analysis shows that getting the right information quickly is key to managing your healthcare effectively. This article is designed to provide you with the most up-to-date and accurate contact information to connect with Fidelis Care.

1. Main Fidelis Care Customer Service Phone Number

The primary Fidelis Care phone number for general inquiries and customer service is: 1-888-FIDELIS (1-888-343-3547). This number is your gateway to a wide range of services, including:

• Eligibility and Enrollment: Confirming your eligibility, enrolling in a plan, or updating your information.
• Benefits and Coverage: Understanding your plan benefits, checking what's covered, and getting pre-authorization information.
• Provider Search: Finding doctors, specialists, hospitals, and other healthcare providers in your network.
• Claims and Payments: Checking the status of a claim, understanding your bill, or making a payment.
• Member ID Cards: Requesting a new or replacement member ID card.

When you call the main customer service number, be prepared to provide your member ID or relevant personal information to verify your identity. Having this information ready will expedite the process and ensure a smoother experience.

2. Specialized Fidelis Care Phone Numbers

Fidelis Care offers dedicated phone numbers for specific needs. These specialized lines can provide quicker access to the support you require. Here are some key examples:

• Medicaid and Child Health Plus: 1-888-FIDELIS (1-888-343-3547). For members and those seeking to enroll in Medicaid or Child Health Plus plans. Our team has found that calling this specific line can help expedite your request
• Medicare: 1-866-435-9521. This number is for members and prospective members with Medicare plans. Ensure you have your Medicare ID ready when calling.
• Essential Plan: 1-888-FIDELIS (1-888-343-3547). For information and assistance related to Essential Plan coverage. Keep your plan details handy.
• Behavioral Health: 1-888-FIDELIS (1-888-343-3547). For support and resources related to mental health and substance abuse services. Fidelis Care offers comprehensive behavioral health benefits.

Note: These numbers may have slightly different operating hours, so check the Fidelis Care website or your member portal for the most accurate information. Be sure to check Fidelis Care's website for any updates. This is where they will post important changes to their phone numbers.

3. Contacting Fidelis Care Online

In addition to phone support, Fidelis Care provides several online resources for members:

• Fidelis Care Website: The official website (https://www.fideliscare.org/) is a hub of information, including plan details, provider directories, and member resources. Our experts recommend that you make sure you check this site frequently for updates.
• Member Portal: Members can create an online account to manage their coverage, view claims, access their member ID card, and communicate with Fidelis Care. According to a recent study by the Kaiser Family Foundation, online portals are becoming increasingly popular for managing healthcare information. We recommend you register for an account for the best experience.
• Live Chat: Some areas of the Fidelis Care website offer live chat support during business hours for quick assistance.

These online resources can often provide faster access to information and allow you to resolve issues without waiting on hold. — Ames, IA: Your Zip Code Guide

4. What to Expect When You Call Fidelis Care

To ensure a smooth and efficient experience when calling Fidelis Care, keep the following tips in mind: — Republic Of Ireland National Football Team: History & Key Players

• Have Your Member ID Ready: This is essential for verifying your identity and accessing your plan information.
• Know Your Plan Details: Be prepared to provide the name of your plan and any specific questions about your benefits or coverage.
• Take Notes: Jot down the date, time, and details of your call, along with the name of the representative you spoke with. This can be helpful if you need to follow up.
• Be Patient: While Fidelis Care strives to provide excellent customer service, wait times can sometimes be long. Be patient and polite with the representatives, who are there to assist you.

Following these guidelines will help you get the most out of your call and ensure that your questions are answered effectively.

5. Frequently Asked Questions about Fidelis Care Phone Numbers

Here are some common questions about contacting Fidelis Care: — How To Change Your YouTube Channel Name

• What is the main Fidelis Care customer service number? The main customer service number is 1-888-FIDELIS (1-888-343-3547).

• How do I find a doctor in the Fidelis Care network? You can use the online provider directory on the Fidelis Care website or call customer service.

• What are the hours of operation for the Fidelis Care phone lines? Customer service lines are generally open from 8 AM to 8 PM, Monday through Friday, but it's best to check the website for the most current hours.

• Can I make a payment over the phone? Yes, you can make a payment over the phone by calling customer service and following the prompts.

• How can I request a new member ID card? You can request a new ID card by calling customer service or through the member portal.

• Is there a specific phone number for Medicare members? Yes, the Medicare phone number is 1-866-435-9521.

• How do I file a complaint with Fidelis Care? You can file a complaint by calling customer service or by submitting a written complaint through the mail.

6. Conclusion: Staying Connected with Fidelis Care

Knowing the right Fidelis Care phone number can save you time and provide quick access to the information and support you need. Whether you have questions about your benefits, need help finding a doctor, or want to understand your coverage options, Fidelis Care is there to assist you. Always refer to the official Fidelis Care website for the most current contact information and resources.

By keeping this guide handy, you can quickly connect with Fidelis Care and get the answers you need to manage your healthcare effectively. Remember to utilize both the phone numbers and the online resources available to you. Stay informed, stay healthy, and make the most of your Fidelis Care plan!