Are you looking for the First Citizens Bank phone number? Whether you need assistance with your account, have questions about a specific service, or need to report an issue, contacting the bank directly is often the quickest way to get help. This guide provides you with the essential contact information for First Citizens Bank, ensuring you can reach the right department for your needs.

Contacting First Citizens Bank: A Comprehensive Guide

First Citizens Bank offers multiple ways to get in touch, but phone support remains a primary channel for many customers. Knowing the correct phone number and the best times to call can save you valuable time and frustration. Let’s dive into the key contact numbers and tips for reaching First Citizens Bank.

First Citizens Bank Phone Number: Find the Right Contact

General Customer Service Number

The main customer service number for First Citizens Bank is your go-to option for a wide range of inquiries. This number connects you to a representative who can assist with basic account information, service inquiries, and general banking questions.

• Phone Number: 1-888-FC DIRECT (1-888-323-4732)
• Availability: Monday to Friday, 7:00 AM to 10:00 PM ET; Saturday, 8:00 AM to 8:00 PM ET; Sunday, 11:00 AM to 7:00 PM ET

When you call the general customer service number, be prepared to provide your account information for verification purposes. This helps the representative quickly access your details and provide accurate assistance. — Find Your Next 3-Bedroom Rental Home

What to Expect When You Call

When you call the general customer service line, you'll likely be greeted by an automated system. This system will prompt you to select options that direct your call to the appropriate department or representative. Common options include:

• Account inquiries
• Loan information
• Debit card services
• Online banking support

Navigating the automated system efficiently can save you time. Listen carefully to the options and choose the one that best fits your needs. If you're unsure, selecting the option for “other inquiries” or speaking to a representative directly is often a good choice.

Specific Department Numbers

For more specialized assistance, First Citizens Bank offers direct lines to various departments. This can be particularly helpful for issues that require expert attention or specific knowledge.

Mortgage Servicing

If you have questions about your mortgage, need to make a payment, or are experiencing financial difficulties, contacting the mortgage servicing department is essential.

• Phone Number: 1-800-544-1984
• Availability: Monday to Friday, 8:30 AM to 5:00 PM ET

Credit Card Customer Service

For credit card-related inquiries, including balance information, transaction disputes, and fraud reporting, the credit card customer service line is the best option.

• Phone Number: 1-800-423-7503
• Availability: 24/7

Wealth Management Services

If you are a wealth management client or have questions about investment services, the wealth management team can provide specialized support.

• Phone Number: 1-800-945-7053
• Availability: Monday to Friday, 8:00 AM to 5:00 PM ET

Business Banking Support

For business owners and entrepreneurs, the business banking support line offers assistance with business accounts, loans, and other financial services tailored to businesses.

• Phone Number: 1-800-274-9200
• Availability: Monday to Friday, 8:00 AM to 6:00 PM ET

Reporting Fraud or a Lost/Stolen Card

If you suspect fraudulent activity on your account or have lost your debit or credit card, it’s crucial to report it immediately. First Citizens Bank has dedicated lines for these urgent issues.

• Debit Card Fraud/Lost Card: 1-888-FC DIRECT (1-888-323-4732) - Available 24/7
• Credit Card Fraud/Lost Card: 1-800-423-7503 - Available 24/7

Reporting fraud or a lost card promptly can help prevent unauthorized transactions and protect your financial assets.

Tips for a Smooth Call Experience

To ensure your call to First Citizens Bank goes smoothly, consider these helpful tips: — Ztrip Phone Number: Get In Touch Quickly

1. Have Account Information Ready: Before you call, gather your account number, Social Security number, and any other relevant details. This will help the representative quickly access your account and assist you efficiently.
2. Call During Off-Peak Hours: Call volumes are typically lower during non-business hours and mid-week. If your issue isn’t urgent, consider calling during these times to reduce wait times.
3. Clearly State Your Issue: Be prepared to clearly and concisely explain the reason for your call. This will help the representative understand your needs and provide the appropriate assistance.
4. Take Notes: During the call, take notes on key information, such as the representative's name, reference numbers, and any follow-up steps. This can be helpful if you need to call back or escalate your issue.
5. Be Patient and Polite: Customer service representatives are there to help, but they also handle numerous calls daily. Being patient and polite can help ensure a positive interaction.

Other Ways to Contact First Citizens Bank

While phone support is a primary method, First Citizens Bank also offers alternative ways to get in touch. These options can be convenient for different types of inquiries and preferences.

Online Banking and Mobile App

The First Citizens Bank online banking platform and mobile app allow you to manage your accounts, make transactions, and access customer support features. You can send secure messages, view account balances, and even chat with a representative in some cases.

• Website: First Citizens Bank Official Website
• Mobile App: Available on iOS and Android

Email Support

For less urgent inquiries, you can contact First Citizens Bank via email. Keep in mind that email communication may not be as immediate as phone support.

• Email: Use the secure messaging feature within your online banking account for the most secure and direct communication.

Social Media

First Citizens Bank has a presence on social media platforms like Twitter and Facebook. While these channels are not ideal for sensitive information, they can be useful for general inquiries and updates.

• Twitter: @FirstCitizens
• Facebook: First Citizens Bank Facebook Page

Branch Visit

For personalized assistance and complex issues, visiting a local branch can be beneficial. You can speak with a banker face-to-face and get tailored solutions for your specific needs.

• Branch Locator: First Citizens Bank Branch Locator

FAQ Section

What is the main customer service number for First Citizens Bank?

The main customer service number is 1-888-FC DIRECT (1-888-323-4732).

What are the customer service hours for First Citizens Bank?

The customer service hours are Monday to Friday, 7:00 AM to 10:00 PM ET; Saturday, 8:00 AM to 8:00 PM ET; Sunday, 11:00 AM to 7:00 PM ET.

How can I report a lost or stolen card?

You can report a lost or stolen debit card by calling 1-888-FC DIRECT (1-888-323-4732) and a lost or stolen credit card by calling 1-800-423-7503. Both lines are available 24/7. — Sheppard AFB: Your Guide To The Largest Training Base

What is the phone number for mortgage servicing?

The phone number for mortgage servicing is 1-800-544-1984, available Monday to Friday, 8:30 AM to 5:00 PM ET.

Can I contact First Citizens Bank online?

Yes, you can contact First Citizens Bank through their online banking platform, mobile app, and secure messaging features.

Conclusion

Knowing the correct First Citizens Bank phone number and contact options can save you time and ensure you get the assistance you need. Whether you have a general inquiry, need to report fraud, or require specialized support, First Citizens Bank offers multiple channels to address your concerns. Keep this guide handy for quick access to the essential contact information, and remember to have your account details ready when you call. For more complex issues or personalized assistance, consider visiting a local branch or using the secure messaging feature within your online banking account. Contact First Citizens Bank today to resolve your banking needs efficiently.

Call to Action: Do you have additional questions or need immediate assistance? Contact First Citizens Bank at 1-888-FC DIRECT (1-888-323-4732) or visit their official website for more information.