HRSD Phone Number: Contact Information & How To Reach HRSD

Are you trying to contact the Hampton Roads Sanitation District (HRSD)? Finding the right phone number and contact information is crucial for resolving your questions or concerns efficiently. This article provides a comprehensive guide to HRSD phone numbers, contact methods, and key information to help you connect with the right department quickly.

Understanding HRSD and Its Services

The Hampton Roads Sanitation District (HRSD) is a regional wastewater treatment utility serving 18 cities and counties in Southeastern Virginia. HRSD's mission is to protect public health and the environment by treating wastewater effectively. They manage an extensive network of treatment plants, pump stations, and underground pipes.

Knowing the specific department you need to reach can save you time. Here's a breakdown of common reasons for contacting HRSD:

• Billing inquiries: Questions about your HRSD bill, payment options, or account information.
• Sewer issues: Reporting sewer backups, overflows, or maintenance concerns.
• New connections: Inquiries about connecting to the HRSD sewer system.
• Permits and regulations: Questions about permits related to wastewater discharge.
• General information: Requests for information about HRSD's services, programs, or initiatives.

Key HRSD Phone Numbers and Contact Information

Here are the primary phone numbers for contacting HRSD:

• Customer Service: (757) 460-2491 - Use this number for general inquiries, billing questions, and account-related issues. Customer service representatives are available during regular business hours to assist you.
• Sewer Emergency Hotline: (757) 460-2491 - Call this number to report sewer backups, overflows, or any urgent sewer-related issues. This line is available 24/7.
• HRSD Headquarters: (757) 460-2261 - Contact the headquarters for administrative matters, media inquiries, or general information about HRSD's operations.
• HRSD Water Efficiency Hotline: (757) 460-2491 - Contact the water efficiency hotline for questions about water conservation tips and program.

Additional Contact Methods:

• Website: https://www.hrsd.com/ - Visit the official HRSD website for detailed information about services, projects, news, and resources. The website also offers online forms for submitting inquiries or service requests.
• Email: Via the contact form on the HRSD website.
• Mailing Address: 1436 Air Rail Avenue, Virginia Beach, VA 23456

Tips for a Successful Call to HRSD

To ensure a smooth and efficient experience when contacting HRSD, consider these tips:

• Have your account information ready: If you're calling about a billing issue or account-related matter, have your account number and address readily available.
• Be specific about your issue: Clearly describe the reason for your call and provide as much detail as possible. This will help the customer service representative understand your needs and provide the most accurate assistance.
• Note the date, time, and representative's name: Keep a record of your call, including the date, time, and the name of the representative you spoke with. This can be helpful if you need to follow up on your inquiry.

Understanding HRSD Services

HRSD provides a range of essential services to the Hampton Roads community:

Wastewater Treatment

HRSD operates several advanced wastewater treatment plants that remove pollutants from wastewater before it is discharged into the environment. These plants use a combination of physical, chemical, and biological processes to ensure that the treated water meets strict regulatory standards.

Collection System Maintenance

HRSD maintains an extensive collection system of underground pipes and pump stations that transport wastewater from homes and businesses to the treatment plants. Regular maintenance and upgrades are essential to prevent sewer backups and overflows.

Environmental Programs

HRSD is committed to protecting the environment through various programs and initiatives, including:

• Sustainable Water Initiative for Tomorrow (SWIFT): A program to replenish the Potomac Aquifer and reduce nutrient pollution in the Chesapeake Bay.
• Green infrastructure projects: Implementing natural solutions, such as rain gardens and permeable pavements, to manage stormwater runoff.

Community Outreach

HRSD engages with the community through educational programs, tours, and events to raise awareness about wastewater treatment and environmental stewardship.

Common Issues and How HRSD Can Help

Here are some common issues that HRSD can assist with:

• Sewer backups: If you experience a sewer backup in your home or business, contact HRSD immediately. They can investigate the cause of the backup and take steps to resolve it.
• Sewer overflows: Report any sewer overflows to HRSD as soon as possible. Overflows can pose a risk to public health and the environment.
• Billing disputes: If you believe there is an error on your HRSD bill, contact customer service to discuss the issue and explore possible resolutions.

HRSD's Commitment to Water Quality

HRSD is dedicated to protecting water quality in the Hampton Roads region. Their state-of-the-art treatment plants and proactive environmental programs play a vital role in maintaining healthy waterways and ecosystems.

Advanced Treatment Technologies

HRSD employs advanced treatment technologies to remove pollutants from wastewater, including: — 1996 Lincoln Town Car: Repair Guide & DIY Tips

• Nutrient removal: Processes to remove nitrogen and phosphorus, which can contribute to algae blooms and dead zones in waterways.
• Disinfection: Using ultraviolet light or other methods to kill bacteria and viruses in the treated water.

Monitoring and Compliance

HRSD closely monitors the quality of the treated water and ensures that it meets all regulatory requirements. They conduct regular sampling and analysis to verify that the treatment processes are effective. — Shanghai Masters 2025: Your Ultimate Guide

Navigating the HRSD Website

The HRSD website (https://www.hrsd.com/) is a valuable resource for information about the agency's services, projects, and initiatives. Here are some key sections to explore:

• About HRSD: Learn about the agency's history, mission, and organizational structure.
• Services: Find information about wastewater treatment, collection system maintenance, and environmental programs.
• Projects: Stay up-to-date on ongoing and planned construction projects.
• News: Read the latest news releases and announcements from HRSD.
• Contact: Access contact information for various departments and submit online inquiries.

Frequently Asked Questions (FAQs)

What does HRSD do?

HRSD (Hampton Roads Sanitation District) is a regional wastewater treatment utility that serves 18 cities and counties in Southeastern Virginia. HRSD's mission is to protect public health and the environment by treating wastewater effectively.

How do I report a sewer backup?

If you experience a sewer backup, call HRSD's emergency hotline immediately at (757) 460-2491. This line is available 24/7.

How do I pay my HRSD bill?

You can pay your HRSD bill online, by mail, or in person. Visit the HRSD website (https://www.hrsd.com/) for more information on payment options.

What is HRSD's service area?

HRSD serves the following cities and counties in Southeastern Virginia: [List of Cities and Counties on HRSD Website]

How can I learn more about HRSD's environmental programs?

Visit the "Environmental Programs" section of the HRSD website (https://www.hrsd.com/) for detailed information about HRSD's initiatives to protect the environment.

What is the Sustainable Water Initiative for Tomorrow (SWIFT)?

SWIFT is a program to replenish the Potomac Aquifer and reduce nutrient pollution in the Chesapeake Bay. Learn more about SWIFT on the HRSD website (https://www.hrsd.com/).

Conclusion

Contacting HRSD is simple when you have the right information at your fingertips. Whether you need to report a sewer emergency, inquire about your bill, or learn more about their services, this guide provides you with the necessary phone numbers, contact methods, and resources. By understanding HRSD's role and how to reach them, you can efficiently address your concerns and contribute to a healthier community. — Berlin MD Homes For Sale: Find Your Dream Home

For immediate assistance, call the HRSD Customer Service at (757) 460-2491 or visit their website for comprehensive information. Stay informed and connected to ensure a smooth and efficient experience with the Hampton Roads Sanitation District.