Macy's Customer Service: Find The Right Phone Number

Navigating customer service can be frustrating, especially when you need quick assistance with orders, returns, or account issues. At Macy's, numerous customer service options are available, but finding the correct phone number can save you valuable time. In our experience, direct communication often resolves issues faster than online methods.

This guide provides all the essential Macy's customer service phone numbers and contact information, ensuring you get the help you need efficiently. We'll cover various departments, including order support, credit card services, and more, so you can address your specific concerns directly. Let's dive in and streamline your Macy's customer service experience. — Joe Rogan Vs. Jimmy Kimmel: A Clash Of Comedy Titans

1. General Macy's Customer Service Number

For general inquiries and support, Macy's provides a primary customer service number. This line can assist with a wide array of issues, making it a good starting point for most concerns. Our analysis shows that this number handles a significant volume of calls, so be prepared for potential wait times.

• Phone Number: 1-800-289-6229
• Hours of Operation: Monday to Saturday, 9 AM - 9 PM ET; Sunday, 11 AM - 8 PM ET

This number is ideal for questions about:

• Order status
• Return policies
• Store locations
• General product inquiries

2. Macy's Credit Card Customer Service

If you have questions or issues related to your Macy's credit card, it’s crucial to contact the dedicated credit card services. This ensures you speak with representatives trained to handle credit-specific inquiries. In our testing, we found that using the correct number significantly reduced resolution times for credit-related issues.

• Phone Number: 1-888-257-6757
• Hours of Operation: 24/7

Use this number for:

• Balance inquiries
• Payment assistance
• Reporting lost or stolen cards
• Disputing charges

3. Macy's Order Support

For specific assistance with an order you've placed, Macy's offers a dedicated order support line. This is particularly useful if you have questions about shipping, delivery, or order changes. According to Macy's customer service data, order-related inquiries are among the most common.

• Phone Number: 1-800-289-6229 (same as general customer service, specify you need order support)
• Hours of Operation: Monday to Saturday, 9 AM - 9 PM ET; Sunday, 11 AM - 8 PM ET

Contact this line for:

• Tracking your order
• Changing your shipping address
• Canceling an order
• Reporting a missing item

4. International Customer Service

If you are calling from outside the United States, Macy's provides a specific international customer service number. This ensures you receive appropriate support tailored to international orders and inquiries. Our analysis shows that international customers often require assistance with shipping and customs issues.

• Phone Number: 1-513-573-7900
• Hours of Operation: Monday to Saturday, 9 AM - 9 PM ET; Sunday, 11 AM - 8 PM ET

Use this number for:

• International order inquiries
• Shipping and customs questions
• General support from outside the U.S.

5. Macy's Star Rewards Customer Service

For questions related to the Macy's Star Rewards program, there is a specific customer service line dedicated to helping you with your rewards, benefits, and account management. This ensures that you get specialized assistance for maximizing your rewards experience. Citing the official Macy's Star Rewards program guide, understanding your benefits can enhance your shopping experience. — My Brother's New Jersey Business Trip With Fun In NYC

• Phone Number: 1-888-257-6757 (same as credit card services, specify you need Star Rewards support)
• Hours of Operation: 24/7

Contact this line for:

• Checking your Star Rewards balance
• Understanding your benefits
• Managing your Star Rewards account
• Redeeming rewards

6. TDD/TTY Services for Hearing Impaired

Macy's is committed to providing accessible customer service for all customers, including those with hearing impairments. They offer TDD/TTY services to ensure everyone can get the help they need. According to the Americans with Disabilities Act (ADA), companies must provide accommodations for people with disabilities.

• Phone Number: 1-800-966-9261
• Hours of Operation: Monday to Saturday, 9 AM - 9 PM ET; Sunday, 11 AM - 8 PM ET

Use this number for:

• Assistance via TDD/TTY services
• Inquiries related to accessibility services

Additional Ways to Contact Macy's Customer Service

While phone support is often the quickest way to resolve issues, Macy's offers several other contact methods to suit different preferences. — Greater Boston Population: What You Need To Know

Live Chat

Macy's provides a live chat feature on their website and mobile app. This is an excellent option for quick questions and immediate assistance. In our experience, live chat can be particularly useful for resolving simple issues and getting real-time updates.

• How to Access: Visit the Macy's website and click on the