Nationstar Mortgage: Contact Information & Support

Navigating your mortgage can feel complex, but knowing how to get in touch with your lender is key. If you're looking for the Nationstar Mortgage Company phone number, you've come to the right place. This guide will provide you with the direct contact information you need, along with tips on how to make your call as productive as possible. Whether you're inquiring about your loan status, payment options, or seeking general support, we've got you covered.

Understanding Nationstar Mortgage (Now Mr. Cooper)

It's important to note that Nationstar Mortgage has rebranded and is now operating under the name Mr. Cooper. While you might still hear the name Nationstar Mortgage, all customer service and operations are now handled by Mr. Cooper. This rebranding aimed to create a more customer-centric experience. Knowing this is the first step to ensuring you reach the correct support.

Why You Might Need to Call Nationstar Mortgage (Mr. Cooper)

There are several reasons why you might need to contact your mortgage servicer. Understanding these common scenarios can help you prepare for your call:

• Loan Inquiries: Asking questions about your current loan balance, interest rate, or payment schedule.
• Payment Assistance: Discussing options if you're facing financial hardship and need to arrange a modified payment plan.
• Escrow Accounts: Inquiring about your escrow balance, property taxes, or homeowner's insurance.
• Loan Modifications: Exploring possibilities to change the terms of your existing loan.
• Account Statements: Requesting copies of past statements or clarifying charges.
• Home Equity Conversion Mortgage (HECM) Support: Specific assistance for FHA-insured reverse mortgages.

Reaching out proactively can often prevent larger issues down the line. Being prepared with your loan number and specific questions will make the interaction more efficient.

The Primary Nationstar Mortgage (Mr. Cooper) Phone Number

The main customer service line for Mr. Cooper, formerly Nationstar Mortgage, is 1-800-200-1745. This is the best number to call for most general inquiries related to your mortgage account.

Hours of Operation

Customer service lines typically have specific hours. For Mr. Cooper, the general customer service hours are:

• Monday - Friday: 8:00 AM to 8:00 PM Eastern Time
• Saturday: 8:00 AM to 5:00 PM Eastern Time
• Sunday: Closed

It's always a good idea to call during these hours to ensure you can speak with a representative. Be aware that call volumes can be higher during peak times, so patience may be required.

Alternative Contact Methods

While the phone number is the most direct way to speak with someone, Mr. Cooper offers other methods for communication. These can be useful if you prefer not to call or need to submit documentation.

Online Portal and Account Management

Mr. Cooper's website offers a robust online portal where you can manage your account. Through the portal, you can:

• View your loan details and balance.
• Make payments online.
• Access statements and documents.
• Set up autopay or payment reminders.
• Communicate with customer service via secure messaging.

Registering for the online portal is highly recommended as it provides 24/7 access to your mortgage information.

Mailing Address for Payments and Correspondence

If you prefer to send mail, there are specific addresses for payments and other correspondence. It's crucial to use the correct address to ensure your documents are processed promptly.

For Payments:

Mr. Cooper Attn: Payment Processing P.O. Box 650800 Dallas, TX 75265-0800

For General Correspondence (Non-Payment):

Mr. Cooper Attn: Customer Service P.O. Box 7700 Addison, TX 75001

Always double-check the exact address on your statement or the Mr. Cooper website to ensure you're sending mail to the correct location, as these can sometimes change.

Fax Number

For certain types of documentation, faxing might be an option. The general fax number for customer service is 1-877-702-9321. However, it's best to confirm with a customer service representative if faxing is appropriate for your specific needs before sending sensitive information. — Clear Credit Loan App Customer Care Helpline Number - Contact Guide

Preparing for Your Call

To make your phone call to Nationstar Mortgage (Mr. Cooper) as efficient as possible, gather the following information beforehand:

• Your Loan Number: This is essential for the representative to quickly access your account. It can usually be found on your monthly statement.
• Your Full Name and Property Address: For verification purposes.
• Account Security Information: You may be asked security questions to verify your identity.
• Specific Questions: Write down exactly what you need to ask. This helps avoid forgetting important details.
• Relevant Documents: Have any relevant statements, letters, or documents related to your inquiry readily available.

Being prepared ensures that you can get the answers you need without unnecessary delays.

Navigating the Phone Menu (IVR)

When you call the Nationstar Mortgage (Mr. Cooper) phone number, you'll likely encounter an Interactive Voice Response (IVR) system. These systems are designed to route your call to the correct department or provide automated answers to common questions.

• Listen Carefully: Pay attention to the options presented. They often change.
• Use Keywords: Sometimes, saying keywords like "payment," "balance," or "customer service" can help the system direct you more effectively.
• Press for Representative: If you're unsure of the options or need to speak with a person, there's usually an option to "speak to a representative" or by repeatedly pressing '0'.

While IVR systems can sometimes be frustrating, they are in place to help streamline the process. Knowing how to navigate them can save you time.

Specific Departments and Numbers

While the main number (1-800-200-1745) is a good starting point, Mr. Cooper has specialized departments for specific needs. If you know which area you need help with, you might be able to find a more direct number, though these are not always publicly listed and may require navigating the main line first:

• Loss Mitigation (Foreclosure Prevention): If you are at risk of foreclosure, this department handles options like loan modifications and repayment plans. You'll likely be directed here from the main customer service line.
• Customer Retention: For those looking to discuss options before refinancing or selling.
• Home Equity Conversion Mortgage (HECM) Support: For reverse mortgage holders. This often has a dedicated line, but again, it's best to start with the main number.

What to Do If You Have Issues

If you encounter difficulties resolving your issue through standard customer service channels, Mr. Cooper offers an escalation process.

Customer Relations Department

For unresolved complaints or complex issues, you can contact the Customer Relations Department. While a direct public phone number is not always provided, you can typically initiate contact through the website or by asking a supervisor during your call to the main customer service line.

Formal Complaint

If you believe Nationstar Mortgage (Mr. Cooper) has mishandled your account or violated regulations, you have the right to file a formal complaint. This can be done through:

• Mr. Cooper's internal complaint process: Follow the steps outlined on their website or ask a representative.
• Consumer Financial Protection Bureau (CFPB): The CFPB is a federal agency that collects consumer complaints. You can file a complaint online at consumerfinance.gov.

Better Business Bureau (BBB)

While not a regulatory body, the Better Business Bureau can be a platform to voice your concerns and seek resolution. Mr. Cooper maintains a profile on the BBB website, where you can file a complaint or review customer feedback.

Frequently Asked Questions (FAQ)

Q1: What is the main phone number for Nationstar Mortgage now?

A1: Nationstar Mortgage has rebranded as Mr. Cooper. The main customer service phone number is 1-800-200-1745.

Q2: What are the hours of operation for Mr. Cooper customer service?

A2: Mr. Cooper customer service is available Monday through Friday from 8:00 AM to 8:00 PM ET, and Saturdays from 8:00 AM to 5:00 PM ET. They are closed on Sundays.

Q3: How can I make a payment to Mr. Cooper?

A3: You can make payments online through the Mr. Cooper portal, by mail to P.O. Box 650800, Dallas, TX 75265-0800, or by phone via their customer service line (though phone payments may incur a fee). — DWTS Elimination: Who Got Voted Off Tonight?

Q4: Can I speak to someone about potentially losing my home? — Brendan Fraser's New Mummy Movie: Is It Happening?

A4: Yes, if you are facing financial hardship, you should contact the Loss Mitigation department. Call 1-800-200-1745 and ask to be directed to Loss Mitigation or foreclosure prevention assistance.

Q5: Where can I send general mail to Mr. Cooper?

A5: For general correspondence not related to payments, mail can be sent to Mr. Cooper, Attn: Customer Service, P.O. Box 7700, Addison, TX 75001.

Q6: What if I can't resolve my issue with Mr. Cooper customer service?

A6: If your issue remains unresolved, you can contact their Customer Relations Department or file a formal complaint with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.

Conclusion: Your Path to Mortgage Support

Reaching the right support for your mortgage needs is crucial. By knowing that Nationstar Mortgage now operates as Mr. Cooper and having the correct contact information readily available, you can efficiently address any questions or concerns. Remember to prepare your account details before calling and to utilize their online portal for convenient self-service options. Proactive communication is your best strategy for a smooth mortgage experience.