Ohio Edison Phone Number: Customer Service Guide

Need to reach Ohio Edison? Finding the right phone number can save you time and frustration. This guide provides the primary customer service number, alongside other important contact details for various needs. Whether you're reporting an outage, inquiring about billing, or setting up new service, we’ve got you covered.

Ohio Edison Customer Service Phone Number

The main customer service line for Ohio Edison is 1-800-686-0011. This number connects you to general inquiries, billing questions, and account management. It’s the best starting point for most customer needs. When you call, be prepared to provide your account number and service address to expedite the process.

For Power Outages

Reporting a power outage is a critical function. If your electricity goes out, the fastest way to report it is often through their online portal or mobile app. However, if you need to report an outage by phone, you can use the same general customer service number: 1-800-686-0011.

Alternatively, Ohio Edison has a dedicated outage reporting line. While not always published as a separate number, calling the main line and selecting the outage option will direct you appropriately. It’s essential to report outages promptly to help Ohio Edison crews restore power efficiently. Many customers find reporting through the website or app provides real-time updates on estimated restoration times.

New Service and Moving

If you are moving to a new address within Ohio Edison's service territory or need to start new service, call 1-800-686-0011. You will need to provide your new address, desired service start date, and personal identification details. The representative can guide you through the application process and explain any required deposits or fees.

Billing and Account Inquiries

For questions about your bill, payment arrangements, or to update your account information, the 1-800-686-0011 number is your primary contact. You can discuss payment options, understand charges, and resolve any billing discrepancies. It’s always a good idea to have a recent bill handy when you call so you can reference specific account details.

Online and Mobile Support Options

Ohio Edison strongly encourages customers to utilize their online resources. The Ohio Edison website offers a comprehensive portal for managing your account. Here, you can:

• View and pay your bill
• Report an outage
• Start, stop, or transfer service
• Monitor outage status
• Access energy-saving tips

The FirstEnergy mobile app (which serves Ohio Edison customers) is also a convenient tool for on-the-go management. It provides similar functionality to the website, including outage reporting and bill payment.

Additional Contact Information

While the main phone number covers most needs, there are other avenues for specific inquiries:

Business Customers

Business customers may have dedicated account managers or specific lines for support. It’s best to consult your existing service agreement or contact the general customer service line (1-800-686-0011) to be directed to the appropriate business support team.

Large Commercial and Industrial Customers

For very large industrial or commercial operations, specialized account teams handle services. Contact the general customer service number or your assigned representative for direct connection. — Week 15 RB Rankings: Who To Start & Sit!

Frequently Asked Questions (FAQs)

Q1: What is the best way to report a power outage?

A1: The most efficient ways to report a power outage are through the Ohio Edison website or the FirstEnergy mobile app. You can also call 1-800-686-0011 and follow the prompts for outage reporting. — Marshall Vs Virginia: Complete Guide

Q2: How can I start new service with Ohio Edison?

A2: To start new service, call 1-800-686-0011 or visit the Ohio Edison website. You’ll need to provide your service address, desired start date, and personal information.

Q3: Can I pay my bill over the phone?

A3: Yes, you can pay your bill over the phone by calling 1-800-686-0011. Please have your account number and payment information ready.

Q4: What are Ohio Edison's customer service hours?

A4: Customer service typically operates during standard business hours, Monday through Friday. For specific hours, especially for outage reporting which is often 24/7, it’s best to check the Ohio Edison website or call the main line.

Q5: How do I speak to a representative about a billing issue? — Best Places To Live In Hawaii: A Local's Guide

A5: Call 1-800-686-0011 and select the option for billing inquiries. A representative will assist you with your billing questions or concerns.

Q6: Is there a separate number for emergency outages?

A6: While 1-800-686-0011 is the primary number for reporting outages, the system is designed to route emergency outage calls effectively. For immediate life-threatening emergencies involving downed power lines, always call 911 first.

Conclusion

Reaching Ohio Edison for your utility needs is straightforward when you know the right numbers and resources. The 1-800-686-0011 phone number serves as your main point of contact for most inquiries, including billing, new service, and outage reporting. Remember to explore their website and mobile app for convenient self-service options. By utilizing these resources, you can efficiently manage your Ohio Edison account and stay informed.