PECO Customer Service: Contact Information

Need to reach PECO customer service? The primary phone number for general inquiries, billing questions, and service requests is 1-800-494-4000. This line is available to assist you with a wide range of issues, ensuring you get the help you need efficiently.

Understanding PECO's Customer Service Options

PECO, a subsidiary of Exelon, provides essential energy services to over 3 million customers in southeastern Pennsylvania. Navigating their customer service can sometimes feel daunting, but understanding the available channels can streamline your experience. Whether you're dealing with a power outage, have a question about your bill, or want to discuss energy efficiency programs, PECO offers multiple ways to connect.

For Billing and Account Management

If you have questions regarding your monthly bill, payment arrangements, or need to update your account information, the customer service line at 1-800-494-4000 is your first point of contact. They can help you understand your charges, set up payment plans, or manage your energy usage.

Reporting Power Outages

Experiencing a power outage? The quickest way to report it and get real-time updates is by calling 1-800-841-4140. This dedicated line ensures that your outage is logged immediately, and crews can be dispatched more effectively. You can also report outages through the PECO website or their mobile app, which often provides the fastest estimated restoration times.

New Service and Construction

Planning to build, renovate, or need to establish new service? For construction-related inquiries, service upgrades, or setting up new accounts, PECO's Customer Operations department can be reached. While a specific direct number for all construction services isn't always public, starting with the main customer service line (1-800-494-4000) will direct you to the appropriate department or provide the correct contact information for your specific needs.

Alternative Ways to Connect with PECO

While the phone remains a primary method, PECO offers several other convenient ways to manage your account and get assistance:

Online Account Management

PECO's website provides a robust online portal where you can manage your account 24/7. Through your My Account login, you can view bills, make payments, track energy usage, report outages, and even sign up for alerts. This is often the most efficient method for routine tasks.

PECO Mobile App

For on-the-go access, the PECO mobile app offers similar functionality to the online portal. Downloadable for both iOS and Android devices, it allows you to manage your account, report outages, and receive important notifications directly on your smartphone.

Live Chat

For immediate assistance without making a phone call, PECO often provides a live chat option on their website during business hours. This can be a great way to get quick answers to common questions. — Canelo Vs Crawford: Fighter Payday

Mail

For specific documentation or non-urgent matters, you can also send correspondence via mail. The general mailing address for PECO is:

PECO Attn: Customer Service 2301 Market Street Philadelphia, PA 19103

However, for most issues, phone or online channels are recommended for faster resolution.

Tips for a Smooth Customer Service Experience

To ensure your interaction with PECO customer service is as smooth as possible, keep the following tips in mind:

• Have Your Account Information Ready: Before calling, make sure you have your PECO account number and service address easily accessible. This will help the representative quickly locate your information.
• Be Specific About Your Issue: Clearly articulate the reason for your call. If it’s a billing question, have the bill in front of you. If it’s an outage, provide the exact location.
• Note Down Details: When speaking with a representative, jot down their name, the date and time of your call, and any reference numbers or instructions provided. This can be helpful if you need to follow up.
• Check the PECO Website First: Many common questions and issues are addressed in the FAQ section or help center on the PECO website. Checking here first might save you time.

Frequently Asked Questions (FAQs)

Q1: What is the main PECO customer service phone number? A1: The main PECO customer service phone number for general inquiries is 1-800-494-4000.

Q2: How do I report a power outage to PECO? A2: You can report a power outage by calling 1-800-841-4141 or through the PECO website and mobile app.

Q3: Can I manage my PECO account online? A3: Yes, PECO offers a comprehensive online portal called 'My Account' where you can manage billing, payments, and view usage.

Q4: What are PECO's customer service hours? A4: While outage reporting is 24/7, general customer service hours are typically Monday through Friday, from 8:00 AM to 6:00 PM EST. It’s always best to check the PECO website for the most current hours. — Texas Vs. Bozeman: Comparing Healthcare Options

Q5: How can I find out about energy assistance programs? A5: Information on energy assistance programs can be found on the PECO website or by speaking with a customer service representative at 1-800-494-4000. — Bengals Vs. Eagles: Stats Showdown & Game Analysis

Q6: Does PECO offer a mobile app? A6: Yes, PECO has a mobile app available for both iOS and Android devices, offering convenient account management and outage reporting.

Q7: What should I do if I suspect a gas leak? A7: If you suspect a gas leak, leave the area immediately and call 911. Do not attempt to operate any electrical switches or use any electronics. Once you are in a safe location away from the suspected leak, you can call PECO's emergency line at 1-800-513-8999.

By utilizing these contact methods and tips, you can efficiently connect with PECO for any of your energy service needs. Remember, for immediate emergencies like gas leaks, always prioritize safety by calling 911 first.