Piedmont Gas: Contact Customer Service

When you need to reach Piedmont Natural Gas for assistance, knowing the right phone number is crucial. This guide provides direct contact information and details on how to navigate their customer service to resolve any billing, service, or emergency inquiries efficiently.

How to Contact Piedmont Natural Gas Customer Service

Piedmont Natural Gas offers several ways to connect with their customer service team. The primary phone number for general inquiries is the most direct route for most customers.

Main Customer Service Line

The main customer service number for Piedmont Natural Gas is 1-800-752-7504. This line is available to assist with a wide range of issues, including:

• Starting or stopping service
• Billing questions and payment arrangements
• Understanding your energy usage
• Appliance rebates and energy efficiency programs
• General account management

Our experience shows that calling this number during business hours, typically Monday through Friday, 8:00 AM to 6:00 PM Eastern Time, yields the quickest response. Be prepared to provide your account number or service address when you call.

What to Expect When You Call

When you connect with Piedmont Gas customer service, you'll likely interact with an automated system first. Follow the prompts carefully to direct your call to the appropriate department. Common options include reporting an outage, speaking with a billing representative, or inquiring about new service.

Emergency Contact Information for Gas Leaks

Safety is paramount when dealing with natural gas. If you suspect a natural gas leak, do not use this number. Instead, you should immediately leave the area and call 911 from a safe location. After contacting 911, you can also notify Piedmont Natural Gas at their dedicated emergency line if you are away from the suspected leak. — Prop 50: What You Need To Know In California

Piedmont's Emergency Gas Leak Number

For reporting gas emergencies, including suspected leaks, Piedmont Natural Gas has a specific number available 24/7: 1-800-752-7504, choose the option for emergencies. It is vital to remember that your safety comes first. Always evacuate the area before calling. — Understanding The 2-3-1-4 Formation In Basketball

Recognizing Signs of a Gas Leak

Be aware of the signs of a natural gas leak, which can include:

• A rotten egg smell (odorant is added to natural gas for detection)
• Hissing or roaring sounds near a gas line
• Bubbling in standing water
• Dead or discolored vegetation in an otherwise green area

If you observe any of these signs, act immediately.

Other Ways to Contact Piedmont Natural Gas

Beyond phone calls, Piedmont Natural Gas provides other convenient channels for customer interaction and support.

Online Account Management

Piedmont Natural Gas offers a robust online portal where customers can manage their accounts. Through "My Account," you can:

• View and pay bills online
• Track your energy usage
• Set up payment arrangements
• Request service
• Update your contact information

This is often the fastest way to handle routine tasks without needing to speak with a representative. Access it via their official website.

Digital Support Resources

Their website also features a comprehensive "Help" or "Support" section with frequently asked questions (FAQs), service guides, and information about energy-saving tips. This can be an excellent resource for finding answers to common questions quickly.

Mailing Address for Payments and Correspondence

For customers who prefer traditional mail, Piedmont Natural Gas provides a mailing address for payments and other correspondence. While not the fastest method, it is a reliable option.

• For Payments: Send payments to the address listed on your monthly bill. Typically, this is a P.O. Box designed for remittance processing.
• For General Correspondence: For non-payment related matters, use the general customer service mailing address, which can be found on the "Contact Us" page of their website.

Our analysis indicates that using online payment options or the customer service number is generally more efficient for time-sensitive matters.

Frequently Asked Questions About Piedmont Gas Contact

Q1: What is the Piedmont Natural Gas customer service number? A1: The main customer service number for Piedmont Natural Gas is 1-800-752-7504.

Q2: What is the emergency number for Piedmont Natural Gas? A2: For gas leaks or other emergencies, call 911 first, then Piedmont Natural Gas at 1-800-752-7504 (select emergency option).

Q3: How can I pay my Piedmont Gas bill online? A3: You can pay your bill online by logging into your "My Account" on the Piedmont Natural Gas website. You can also explore options for automatic payments.

Q4: What are the operating hours for Piedmont Gas customer service? A4: Customer service is typically available Monday through Friday, from 8:00 AM to 6:00 PM Eastern Time. Emergency services are available 24/7.

Q5: Can I start or stop service by phone? A5: Yes, you can initiate requests to start or stop service by calling the main customer service line at 1-800-752-7504. — Aramark Phone Number: Contacting Customer Service

Q6: Where can I find information about rebates or energy efficiency programs? A6: Information on rebates and energy efficiency programs can usually be found on the Piedmont Natural Gas website or by speaking with a customer service representative.

Q7: What if I have a question about my bill that isn't an emergency? A7: For non-emergency billing questions, call the main customer service line at 1-800-752-7504 or use the online account management tools.

Conclusion

Reaching Piedmont Natural Gas for service, billing, or emergencies is straightforward when you have the correct contact information. For general inquiries and account management, the primary number is 1-800-752-7504, available during business hours. Always prioritize safety by calling 911 immediately in case of a suspected gas leak, followed by the dedicated emergency line. Utilizing their online portal offers a convenient way to manage your account efficiently. Having this information readily available ensures you can address your natural gas needs promptly and safely.