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Piedmont Natural Gas: Contact & Customer Service

Leana Rogers Salamah
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Piedmont Natural Gas: Contact & Customer Service

Piedmont Natural Gas is a utility company that provides natural gas service to over a million customers in North Carolina, South Carolina, and Tennessee. If you are a Piedmont Natural Gas customer, you may need to contact the company for a variety of reasons, such as to start or stop service, report a problem, or ask a question. Here’s how you can reach Piedmont Natural Gas.

Contact Information for Piedmont Natural Gas

Here’s a comprehensive overview of how to get in touch with Piedmont Natural Gas:

Phone Numbers:

  • Customer Service: 1-800-752-7504
  • 24-Hour Emergency Line: 1-800-752-7504

Online:

Social Media:

Mail:

Mailing Address: Piedmont Natural Gas

             P.O. Box 33068

             Charlotte, NC 28242

Why You Might Need to Contact Piedmont Natural Gas

There are several reasons why you might need to contact Piedmont Natural Gas. Here are some of the most common: — Best Hotels In Socorro, NM: Your Complete Guide

  • Starting or Stopping Service: If you are moving into or out of a home or business in Piedmont Natural Gas’s service area, you will need to contact the company to start or stop your natural gas service.
  • Reporting a Problem: If you smell gas, suspect a leak, or are experiencing any other problems with your natural gas service, you should contact Piedmont Natural Gas immediately.
  • Asking a Question: If you have any questions about your natural gas service, your bill, or any other topic, you can contact Piedmont Natural Gas for assistance.
  • Paying Your Bill: While there are several ways to pay your bill online or by mail, you might need to contact customer service for specific payment-related issues.
  • Setting up Payment Arrangements: If you are having difficulty paying your bill, you can contact Piedmont Natural Gas to discuss payment options and arrangements.

Tips for Contacting Piedmont Natural Gas

Here are a few tips to keep in mind when contacting Piedmont Natural Gas:

  • Have Your Account Information Ready: When you call or write to Piedmont Natural Gas, be sure to have your account number and other relevant information handy. This will help the customer service representative assist you more efficiently.
  • Be Prepared to Explain Your Issue Clearly: When you contact Piedmont Natural Gas, be prepared to explain your issue or question clearly and concisely. This will help the customer service representative understand your needs and provide you with the best possible assistance.
  • Keep a Record of Your Contact: It’s always a good idea to keep a record of your contact with Piedmont Natural Gas, including the date, time, and name of the person you spoke with. This can be helpful if you need to follow up on your issue or question later.
  • Use the Emergency Line for Urgent Issues: If you have a gas leak or other emergency, use the 24-hour emergency line. Do not email or use social media for emergencies.
  • Check the Website First: Before contacting customer service, check the Piedmont Natural Gas website for answers to common questions. You may find the information you need there, saving you time.

Customer Service Experience

Customer service experiences can vary, but Piedmont Natural Gas aims to provide helpful and efficient service. Here are some things to consider:

  • Wait Times: Depending on the time of day and the nature of your call, you may experience wait times when calling customer service. Try calling during off-peak hours for potentially shorter wait times.
  • Online Resources: Take advantage of the online resources available, such as the FAQ section and online account portal, to resolve common issues quickly.
  • Social Media: Social media can be a good way to get quick answers to simple questions, but for complex issues, it’s best to call or use the contact form.

Frequently Asked Questions (FAQ)

What should I do if I smell gas?

If you smell gas, leave the area immediately and call Piedmont Natural Gas’s 24-hour emergency line at 1-800-752-7504. Do not use any electronic devices, light matches, or do anything that could create a spark.

How do I start or stop my natural gas service?

To start or stop your natural gas service, you can call Piedmont Natural Gas’s customer service line or visit their website. You will need to provide your account information and the date you want your service to start or stop.

How can I pay my Piedmont Natural Gas bill?

You can pay your Piedmont Natural Gas bill online, by mail, or in person. Visit their website or call customer service for more details on payment options.

What if I can’t afford to pay my bill?

If you are having difficulty paying your bill, contact Piedmont Natural Gas as soon as possible to discuss payment options and arrangements. They may have programs or resources to assist you. — Oregon Ducks Football Uniforms 2025: What To Expect

How do I report a gas leak?

Report a gas leak immediately by calling the 24-hour emergency line at 1-800-752-7504. Provide as much detail as possible about the location and severity of the leak.

Does Piedmont Natural Gas offer energy efficiency programs?

Yes, Piedmont Natural Gas offers a variety of energy efficiency programs to help customers save money and reduce their energy consumption. Visit their website or call customer service for more information.

Where can I find my account number?

Your account number can be found on your bill or by logging into your online account. If you can’t find it, customer service can assist you. — Texas Voting 2025: Your Complete Guide

Conclusion

Piedmont Natural Gas offers multiple ways to get in touch, whether you need to report an emergency, manage your account, or ask a question. By using the appropriate contact method and having your information ready, you can efficiently address your needs. Remember to use the 24-hour emergency line for urgent issues like gas leaks and take advantage of online resources for quick answers to common questions.

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