REI Phone Number: Contact Customer Service Easily

Are you trying to reach REI customer service? Finding the right phone number and contact information can sometimes be a hassle. This guide provides you with the most up-to-date and reliable ways to connect with REI's customer support team. Whether you have questions about your order, need help with a return, or want to inquire about membership benefits, we've got you covered.

How to Contact REI Customer Service by Phone

REI offers several phone numbers to cater to different needs. Here’s a breakdown of the main options:

REI Customer Service General Inquiries

For general questions about products, orders, or services, you can call REI’s main customer service line. The number is:

1-800-426-8300

This number connects you to a customer service representative who can assist with a wide range of issues. According to our analysis, the best time to call is during off-peak hours, such as mid-morning or late afternoon, to minimize wait times.

REI Membership Services

If you have questions specifically about your REI membership, such as benefits, dividends, or account information, there’s a dedicated line for that: — Women Seeking Men: Tips & Advice For Finding Love

1-800-426-8300 (same as general inquiries, specify you have a membership question)

When you call, make sure to mention that your inquiry is related to your membership to be directed to the appropriate specialist. Our testing shows that having your membership number ready can expedite the process.

REI Co-op Credit Card Services

For inquiries related to the REI Co-op Mastercard, including balance inquiries, payment issues, or fraud alerts, you should contact the card services department. The number is:

1-877-734-5720

This line is specifically for credit card-related matters, ensuring you get the specialized assistance you need. We've found that it’s helpful to have your card details handy when you call.

Other Ways to Contact REI

While phone support is a popular option, REI provides multiple channels for customer service. Here are some alternatives:

Live Chat

REI's live chat feature is a convenient way to get immediate assistance. You can access it through their website. Here’s how:

1. Visit the REI website.
2. Click on the “Help” or “Customer Service” link, usually found at the bottom of the page.
3. Look for the “Chat with an Expert” or “Live Chat” option.

Live chat is excellent for quick questions and troubleshooting. In our experience, the response times are generally fast, and the representatives are knowledgeable.

Email Support

For less urgent inquiries, email support is a great option. You can submit your questions or concerns via an online form on the REI website. Here’s how to find the email contact form:

1. Go to the REI website.
2. Navigate to the “Help” or “Customer Service” section.
3. Look for a “Contact Us” or “Email Us” option.

Email support is ideal for detailed questions or issues that may require some investigation. REI’s customer service team typically responds within 1-2 business days.

Social Media

REI is active on social media platforms like Twitter and Facebook. You can reach out to their customer service team through these channels. Here’s how:

• Twitter: Tweet your question or message to @REI.
• Facebook: Send a direct message to the REI Facebook page.

Social media can be a quick way to get a response, especially for simple inquiries. However, avoid sharing sensitive personal information publicly.

Tips for a Smooth Customer Service Experience

To ensure your interaction with REI customer service is efficient and effective, consider these tips: — North Attleboro MA ZIP Code: Find Your Area

• Be Prepared: Before calling or initiating a chat, gather all relevant information, such as your order number, membership number, and product details.
• Be Clear and Concise: Clearly state your issue or question to help the representative understand your needs quickly.
• Be Patient: Customer service representatives are there to help, but they may be handling multiple inquiries. Being patient and polite can lead to a more positive interaction.
• Take Notes: During a phone call, jot down the representative's name, the date, and any key information discussed. This can be helpful for future reference.

Common Issues Resolved by REI Customer Service

REI’s customer service team can assist with a variety of issues, including:

• Order Inquiries: Questions about order status, shipping, or delivery.
• Returns and Exchanges: Assistance with processing returns or exchanges.
• Product Information: Details about product specifications, availability, and usage.
• Membership Issues: Help with membership benefits, renewals, and account updates.
• Technical Support: Troubleshooting website or app issues.

Understanding REI's Customer Service Philosophy

REI is known for its commitment to customer satisfaction. Their customer service philosophy is rooted in the co-op principles of putting members first and providing exceptional service. This commitment is reflected in their various support channels and the helpfulness of their representatives. According to the REI Co-op website,^[1] they strive to create a seamless and positive experience for every customer.

FAQ Section

What is the main REI customer service phone number?

The main REI customer service phone number is 1-800-426-8300. This number can be used for general inquiries, order assistance, and other customer service needs.

How can I contact REI about my membership?

For membership-related inquiries, you can call the same number, 1-800-426-8300, and specify that your question pertains to your REI membership. Alternatively, you can visit the membership section on the REI website for more information.

What is the phone number for the REI Co-op Mastercard?

The phone number for the REI Co-op Mastercard is 1-877-734-5720. This line is dedicated to credit card-related inquiries, such as balance inquiries, payment issues, and fraud alerts.

Does REI have a live chat feature?

Yes, REI offers a live chat feature on their website. You can access it by navigating to the “Help” or “Customer Service” section and looking for the “Chat with an Expert” or “Live Chat” option.

How long does it take to get a response from REI via email?

REI typically responds to email inquiries within 1-2 business days. For urgent matters, phone or live chat may be more suitable.

Can I contact REI through social media?

Yes, you can contact REI through their social media channels, such as Twitter (@REI) and Facebook. This can be a quick way to get a response, but avoid sharing sensitive personal information publicly.

What information should I have ready when contacting REI customer service?

It’s helpful to have relevant information such as your order number, membership number, and product details ready when contacting REI customer service. This will help the representative assist you more efficiently. — Texas Tech Vs. Kansas State: Game Prediction & Preview

Conclusion

Contacting REI customer service is straightforward, thanks to their multiple support channels. Whether you prefer phone, live chat, email, or social media, REI provides various options to address your needs. By understanding the different contact methods and following our tips for a smooth customer service experience, you can quickly resolve your queries and get back to enjoying the outdoors. If you need assistance with an order or have questions about a product, reach out to REI today. For further information, visit the REI help center^[2].