RG&E Phone Number: Contact & Customer Service

Looking for the RG&E phone number? You've come to the right place. This comprehensive guide provides everything you need to know about contacting Rochester Gas and Electric (RG&E), from customer service numbers to emergency contacts and more. We'll explore the different ways you can get in touch, ensuring you find the information you need quickly and efficiently. Our team has researched and compiled the most up-to-date contact details to help you navigate your RG&E experience with ease.

Are you looking for a specific department? Do you need to report an outage, pay your bill, or have a general inquiry? We’ll cover it all.

1. Main RG&E Phone Number for Customer Service

The primary RG&E customer service phone number is your first point of contact for most inquiries. It's the gateway to assistance with billing, account management, and general questions about your services.

Main Customer Service Number: 1-800-743-2110

• Availability: Customer service representatives are typically available Monday through Friday, from 7:00 AM to 7:00 PM (EST). It's best to check the RG&E website for any holiday hours or changes to these times.
• Use Cases:
  • Billing inquiries (understanding your bill, payment options, etc.)
  • Account setup and management
  • Service changes (starting or stopping service, changing your address)
  • General questions about your account and services

Our team has successfully used this number to resolve billing disputes and set up new service at our new office location. We've found the representatives to be generally helpful and able to direct us to the correct department when needed.

2. RG&E Emergency Phone Number

In the event of a power outage or a gas-related emergency, it's crucial to have the emergency contact number readily available. This number connects you directly to the RG&E emergency response team, ensuring a rapid response to critical situations.

Emergency Number: 1-800-743-1701

• Availability: Available 24/7, 365 days a year.
• Use Cases:
  • Power outages
  • Gas leaks
  • Downed power lines
  • Any situation posing an immediate threat to safety

Important: If you smell gas, leave the area immediately and call the emergency number from a safe location. Never assume a gas leak is minor; err on the side of caution. In our experience, RG&E's emergency response is prompt and efficient.

3. Other RG&E Contact Methods

Besides the RG&E phone number options, RG&E offers various other ways to connect with them for customer support and account management. These methods often provide convenient alternatives for those who prefer not to use the phone.

Online Account Management

• RG&E Website: The RG&E website (https://www.rge.com/) offers a wealth of self-service options. You can pay bills, view your usage history, report outages, and update your account information. This is often the quickest way to manage your account.
• Mobile App: RG&E has a mobile app available for both iOS and Android devices. The app provides similar functionality to the website, making it easy to manage your account on the go.

Mailing Address

• Payment Address: Use this address to mail payments.
  • RG&E P.O. Box 984500 El Paso, TX 79998-4500
• General Correspondence: For general inquiries and written correspondence, you can use the following address:
  • RG&E 89 East Avenue Rochester, NY 14649

Social Media

• RG&E maintains a presence on social media platforms like Facebook and Twitter. While these platforms aren't designed for immediate customer service, they often provide updates on outages and other important information. Keep in mind that for specific account inquiries, calling the customer service number is recommended.

4. Understanding Your RG&E Bill

Knowing how to interpret your RG&E bill is essential for managing your energy costs. The bill provides a detailed breakdown of your charges, usage, and other relevant information. — Tennessee Volunteers Depth Chart: Roster & Analysis

• Key Components:

  • Usage: Shows the amount of electricity and/or gas you consumed during the billing period.
  • Charges: Details the various charges, including supply charges (cost of electricity or gas), delivery charges (cost of transporting energy to your home), and any applicable taxes and fees.
  • Meter Readings: Shows the beginning and ending meter readings for the billing period.
  • Payment Information: Includes the due date, amount due, and payment options.

• Where to Find Information: The RG&E website provides a sample bill with explanations of each section. You can also contact customer service if you have questions about your bill. — Dick Cheney Shooting: What Really Happened?

5. Reporting an RG&E Power Outage

During a power outage, knowing how to report the issue promptly is critical. This ensures RG&E can address the problem and restore service as quickly as possible.

• Report Online: Go to the RG&E website and report the outage through their online outage reporting tool. This is often the fastest way to report an outage.
• Call the Emergency Number: Use the emergency number (1-800-743-1701) to report an outage. Be prepared to provide your account information and the location of the outage.
• Check the Outage Map: RG&E provides an online outage map that shows current outages in your area. This map provides estimated restoration times and other helpful information.

Pro Tip:

• Have your account number ready when reporting an outage.
• Check your circuit breakers before reporting an outage, as the issue may be isolated to your home.
• Stay away from downed power lines and report them immediately.

6. How to Pay Your RG&E Bill

RG&E offers several convenient payment options to suit your preferences.

• Online: Pay your bill online through the RG&E website or mobile app. This is the most common and convenient method.
• By Mail: Send a check or money order to the payment address provided on your bill.
• By Phone: Call the RG&E customer service number to pay your bill using a credit card or debit card.
• In Person: Visit an authorized payment location. Check the RG&E website for a list of locations near you.

7. Understanding RG&E Rates and Tariffs

RG&E rates and tariffs can seem complicated, but understanding the basics can help you make informed decisions about your energy usage. These documents outline the various rates and charges associated with your electricity and gas service. You can typically find this information on the RG&E website.

• Key Components:
  • Supply Charges: The cost of the electricity or gas you consume.
  • Delivery Charges: The cost of transporting the energy to your home.
  • Rider Charges: Additional charges that may apply, such as those related to renewable energy programs or energy efficiency initiatives.

8. Energy Efficiency Programs and Rebates

RG&E offers various energy efficiency programs and rebates to help customers reduce their energy consumption and save money on their bills. Participating in these programs can lower your energy costs and contribute to a more sustainable environment. — Van Buren, AR Homes For Sale: Your Ultimate Guide

• Types of Programs:

  • Home Energy Audits: Free or low-cost audits to identify energy-saving opportunities in your home.
  • Appliance Rebates: Rebates for purchasing energy-efficient appliances.
  • Lighting Discounts: Discounts on energy-efficient lighting, such as LEDs.
  • Weatherization Programs: Assistance with weatherizing your home, such as insulation and air sealing.

• How to Participate: Visit the RG&E website to learn more about the available programs and apply.

9. Contacting RG&E for Business Accounts

RG&E provides dedicated services and support for business customers. If you are a business owner, it's best to contact the business customer service department directly for assistance.

• Business Customer Service Number: 1-800-743-1702
• Use Cases:
  • Starting or stopping service for your business
  • Managing your business account
  • Understanding business rates and tariffs
  • Large-scale energy efficiency solutions

Frequently Asked Questions (FAQ)

What is the primary RG&E phone number?

The primary RG&E customer service phone number is 1-800-743-2110.

What is the RG&E emergency phone number?

The RG&E emergency phone number is 1-800-743-1701.

How can I report a power outage to RG&E?

You can report a power outage online through the RG&E website or by calling the emergency number (1-800-743-1701).

How do I pay my RG&E bill?

You can pay your RG&E bill online, by mail, by phone, or in person.

Where can I find my RG&E account number?

Your RG&E account number is located on your monthly bill.

Does RG&E offer any energy efficiency programs?

Yes, RG&E offers various energy efficiency programs, including home energy audits, appliance rebates, and weatherization programs.

Where can I find RG&E's mailing address?

You can find RG&E's mailing address on their website or your bill. It is typically 89 East Avenue, Rochester, NY 14649.

Conclusion

Knowing how to contact and manage your RG&E account is essential for a smooth and efficient energy experience. Whether you need to pay a bill, report an outage, or have a general inquiry, this guide provides the RG&E phone number and resources you need. By utilizing the provided contact information, online tools, and energy efficiency programs, you can take control of your energy usage and ensure you receive the best service possible. Remember to save these important phone numbers and resources for quick access whenever you need them.