RG&E Rochester NY: Contact Number, Customer Service & More

Are you looking for the Rochester Gas and Electric (RG&E) phone number? You've come to the right place. In this guide, we provide you with all the essential contact information, customer service details, and helpful resources you need to connect with RG&E in Rochester, NY. We understand that contacting your utility provider can sometimes be a hassle, so we've compiled this comprehensive guide to make the process as smooth as possible. Let's dive in and get you connected!

Contacting RG&E: Phone Numbers and Essential Information

When you need to reach RG&E, having the right phone number is crucial. Here’s a breakdown of the key contact numbers:

• Customer Service: 1-800-743-1701
• Emergency/Gas Leaks: 1-800-743-1702
• Hearing Impaired (TTY): 1-800-836-4231

It’s a good idea to save these numbers in your phone for quick access. Knowing the specific number for your needs can save you time and frustration. — Giants Vs. Steelers: Game Preview & Analysis

Understanding RG&E’s Customer Service Options

RG&E offers a variety of customer service options to assist you with your needs. Whether you have a billing question, need to report an outage, or want to inquire about energy efficiency programs, RG&E’s customer service team is there to help. — Trading For A Hamster: What Can You Offer?

Here’s a look at what you can expect when contacting RG&E’s customer service:

• Prompt Assistance: RG&E aims to answer calls quickly and efficiently.
• Knowledgeable Representatives: Representatives are trained to handle a wide range of inquiries.
• Online Resources: Before calling, check RG&E’s website for answers to common questions.

Reporting an Outage: What You Need to Know

Experiencing a power outage can be inconvenient and sometimes dangerous. RG&E provides several ways to report outages quickly: — Trump's 2025 State Of The Union: Key Highlights & Analysis

• Phone: Call the emergency number at 1-800-743-1702.
• Online: Use the online outage reporting tool on RG&E’s website.
• Mobile App: Download the RG&E app to report outages and track restoration progress.

When reporting an outage, be prepared to provide the following information:

• Your account number
• Your address
• A brief description of the issue

Exploring RG&E’s Online Resources and Tools

RG&E’s website is a treasure trove of information and tools designed to help you manage your account and energy usage. Here are some of the key online resources available:

• Account Management: View and pay your bill, update your contact information, and manage your payment preferences.
• Energy Efficiency Tips: Discover ways to save energy and lower your bills.
• Outage Map: Check the status of outages in your area.
• Payment Assistance Programs: Learn about programs that can help you manage your energy costs.

Understanding Your RG&E Bill: A Comprehensive Guide

Your RG&E bill contains a wealth of information about your energy usage and charges. Understanding your bill can help you identify ways to save money and reduce your environmental impact.

Here’s a breakdown of the key components of your RG&E bill:

• Account Information: Your account number, billing period, and due date.
• Usage Summary: A summary of your energy usage for the billing period.
• Detailed Charges: A breakdown of the charges for electricity and/or gas.
• Payment Options: Information on how to pay your bill.

RG&E’s Commitment to Community and Sustainability

RG&E is committed to supporting the communities it serves and promoting sustainability. The company offers a variety of programs and initiatives focused on energy efficiency, environmental stewardship, and community development.

Here are some examples of RG&E’s community and sustainability efforts:

• Energy Efficiency Programs: Offering rebates and incentives for energy-efficient appliances and equipment.
• Community Grants: Providing financial support to local organizations and initiatives.
• Environmental Initiatives: Investing in renewable energy projects and promoting environmental education.

Frequently Asked Questions (FAQ)

What is RG&E’s customer service phone number?

RG&E’s customer service phone number is 1-800-743-1701. You can call this number for assistance with billing questions, account inquiries, and general information.

How do I report a power outage to RG&E?

You can report a power outage to RG&E by calling the emergency number at 1-800-743-1702. You can also report outages online through RG&E’s website or mobile app.

Does RG&E have a mobile app?

Yes, RG&E has a mobile app available for both iOS and Android devices. The app allows you to report outages, track restoration progress, manage your account, and pay your bill.

What payment options does RG&E offer?

RG&E offers a variety of payment options, including online payments, phone payments, mail payments, and in-person payments at authorized payment locations. You can also set up automatic payments through your bank account or credit card.

How can I lower my energy bill with RG&E?

RG&E offers a variety of energy efficiency programs and resources to help you lower your energy bill. You can find tips and information on RG&E’s website, or contact customer service for personalized recommendations.

Does RG&E offer any assistance programs for low-income customers?

Yes, RG&E offers several assistance programs for low-income customers, including bill discounts, payment assistance, and energy efficiency upgrades. Contact RG&E’s customer service or visit the website to learn more about these programs.

How do I contact RG&E if I am hearing impaired?

If you are hearing impaired, you can contact RG&E using the TTY number at 1-800-836-4231.

Conclusion: Staying Connected with RG&E

Contacting RG&E in Rochester, NY, doesn’t have to be a daunting task. With the right information and resources, you can easily get the help you need. Remember to save the key phone numbers, explore the online resources, and take advantage of the various customer service options available. By staying informed and proactive, you can ensure a smooth and efficient experience with RG&E. For more information and to manage your account, visit the official RG&E website.