San Antonio Water System: Contact Phone Number & Support

# San Antonio Water System: Contact Phone Number & Support

Are you looking for the San Antonio Water System (SAWS) phone number? Connecting with SAWS is crucial for managing your water services, whether you need to report a leak, inquire about your bill, or set up new services. This article provides you with the direct phone numbers, helpful contact information, and alternative ways to reach SAWS, ensuring you get the assistance you need quickly and efficiently.

## How to Contact San Antonio Water System (SAWS)

### SAWS Customer Service Phone Number

The primary phone number for San Antonio Water System customer service is **(210) 704-7297**. This number connects you to SAWS’s customer service representatives who can assist with various inquiries, including billing questions, service requests, and general information.

### Emergency Services

For water or sewer emergencies, such as leaks or main breaks, contact the emergency hotline at **(210) 704-7297**. This line is available 24/7 to address urgent issues that may impact public safety or water service.

### Other Important SAWS Phone Numbers

*   **Main Line:** (210) 704-7297
*   **Toll Free:** 1-866-654-SAWS (7297)
*   **Leak Reporting:** (210) 704-7297
*   **Media Inquiries:** (210) 233-3230

## SAWS Contact Information

Knowing the right contact information is essential for efficient communication with SAWS. Here’s a breakdown of how you can get in touch with them:

### Phone

*   **Customer Service/Emergency:** (210) 704-7297
*   **Toll Free:** 1-866-654-SAWS (7297)
*   **Media Inquiries:** (210) 233-3230

### Email

*   While SAWS does not provide a direct email address for general inquiries, you can use their online contact form for specific issues.

### Online

*   **Website:** [www.saws.org](www.saws.org)
*   **Online Contact Form:** Available on the SAWS website for various inquiries.

### Social Media

*   **Facebook:** San Antonio Water System ([https://www.facebook.com/SanAntonioWaterSystem/](https://www.facebook.com/SanAntonioWaterSystem/))
*   **Twitter:** @SAWSNews ([https://twitter.com/SAWSNews](https://twitter.com/SAWSNews))

### Physical Address

You can visit SAWS in person at their main office:

*   **San Antonio Water System:** 2800 U.S. Hwy 281 North, San Antonio, TX 78212

## Why You Might Need to Contact SAWS

There are several reasons why you might need to contact the San Antonio Water System:

*   **Billing Inquiries:** If you have questions about your bill, notice a discrepancy, or need to set up a payment plan, contacting customer service is essential.
*   **Reporting Leaks:** Reporting water leaks promptly helps conserve water and prevent property damage. Use the emergency line for immediate assistance.
*   **Service Requests:** If you need to start, stop, or transfer water service, SAWS can guide you through the process.
*   **Emergency Situations:** For water main breaks or sewer backups, contacting the emergency hotline ensures a quick response.
*   **General Questions:** For any other inquiries related to water services, conservation efforts, or SAWS programs, customer service can provide the information you need.

## Tips for a Smooth Call with SAWS

To ensure your call with SAWS is as efficient as possible, consider the following tips:

*   **Have Your Account Information Ready:** Before calling, gather your account number, address, and any relevant details about your inquiry. This will help the customer service representative assist you more quickly.
*   **Call During Off-Peak Hours:** Call volumes may be higher during peak hours, such as early mornings and lunchtimes. Calling during off-peak hours can reduce your wait time.
*   **Be Clear and Concise:** Clearly state the reason for your call and provide all necessary information upfront. This will help the representative understand your issue and offer the best solution.
*   **Take Notes:** Keep a pen and paper handy to jot down important details, such as reference numbers or follow-up actions.

## SAWS Services and Programs

SAWS offers a variety of services and programs to support its customers. Here are a few key areas:

### Water Conservation

SAWS is committed to water conservation and offers various programs to help customers reduce their water usage. These include rebates for water-efficient appliances, tips for outdoor water conservation, and educational resources.

### Billing and Payments

SAWS provides multiple options for paying your bill, including online payments, automatic bank drafts, mail-in payments, and in-person payments. Understanding these options can help you manage your account effectively.

### Customer Assistance Programs

SAWS offers assistance programs for customers who may need help paying their bills. These programs provide financial support and resources to ensure everyone has access to essential water services.

## Frequently Asked Questions (FAQ)

### What is the main phone number for San Antonio Water System?

The main phone number for the San Antonio Water System is (210) 704-7297. This number can be used for customer service inquiries, emergency situations, and general questions.

### What should I do if I have a water emergency after hours?

For water emergencies such as leaks or main breaks, you can call the 24/7 emergency hotline at (210) 704-7297. This line is available at all times to address urgent issues.

### How can I pay my SAWS bill?

SAWS offers several convenient payment options, including online payments through their website, automatic bank drafts, mail-in payments, and in-person payments at authorized payment centers.

### Does SAWS offer any assistance programs for customers who can’t afford their bills?

Yes, SAWS provides customer assistance programs to help customers who may be struggling to pay their bills. These programs include financial support and resources.

### How can I report a water leak in my neighborhood?

To report a water leak, you can call the customer service line at (210) 704-7297. Provide as much detail as possible about the location and severity of the leak.

### Where is the SAWS main office located?

The San Antonio Water System main office is located at 2800 U.S. Hwy 281 North, San Antonio, TX 78212.

## Conclusion

Contacting the San Antonio Water System is straightforward when you have the right information. Whether you need to report an emergency, inquire about billing, or seek information about SAWS programs, using the phone numbers and resources provided in this guide will help you get the assistance you need. Keep this information handy for quick and efficient communication with SAWS, ensuring your water service needs are met promptly. For more details, visit the SAWS website or call their customer service line for personalized support.